Technical Support Engineer

Posted 22 Days Ago
Be an Early Applicant
2 Locations
In-Office
Mid level
Aerospace • Security • Energy • Industrial
The Role
As a Technical Support Engineer, you will provide technical guidance, conduct training and presentations, and represent Onity at regional events while collaborating with sales and support teams.
Summary Generated by Built In

As a Europe Field Service Engineer at Onity, you would work closely with the Sales Team and Partners within Europe, providing technical advice and guidance on Onity solutions. You will report to Europe Technical Support Manager.

Responsibilities
  • Be the regional technical resource and single point of contact for the local Onity Partners channel and consultant network. 
  • Solution knowledge: Provide presales field consultancy, quotations, tender support, PoC support and tailored training to authorized Onity resellers, end users and consultants. 
  • Initiate and run live and digital events (webinars & presentations) for partners, end users and consultants. Regional technical sales liaison with marketing/ engineering/ product management/ operations/ management teams. 
  • Represent Onity at regional trade shows and industry events.
  • Drive the “Voice of the Customer” into all aspects of the business. 
  • Drive for results: Join the Regional Sales Director team in further extending the local footprint while achieving commercial targets in line with the Onity growth vision. 
  • Act as a crucial influencer and driver across the Onity Europe community. 
  • Work with the Regional Sales Director and sales team to identify and support industry influencers and consultants to further develop and answer the demand for Onity solutions.
Qualifications
  • Formación Profesional or bachelor’s degree in industrial engineering, electronic engineering or computer science
  • Strong communicator (Spanish, English) 
  • Open to remote and onsite activities with a share of 30% business travel under usual circumstances. 
  • Confident in explaining complex technical solutions to non-technical audiences. 
  • Excellent troubleshooting methodologies. 
  • Proficiency in IT terminology, common market applications and architecture designs. 
  • Familiarity with field support actions (Trials, demos). 
  • Solid technical knowledge of hospitality systems will be considered an advantage. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Skills Required

  • Bachelor's degree in industrial engineering, electronic engineering or computer science
  • Experience with electronic access control systems and physical security solutions
  • Strong communicator in Spanish and English
  • Excellent troubleshooting methodologies
  • Proficiency in IT terminology and common market applications

Honeywell Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.

  • Retirement Support Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
  • Leave & Time Off Breadth Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
  • Parental & Family Support Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.

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The Company
HQ: Charlotte, NC
110,269 Employees
Year Founded: 1906

What We Do

Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

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