The Role
The Technical Support Engineer provides professional technical support for drone systems, manages support tickets, and collaborates cross-functionally to ensure customer satisfaction. Responsibilities include troubleshooting integration challenges and developing technical documentation.
Summary Generated by Built In
Position Summary:
Due to the extraordinary amount of field intervention required to physically support the Vision in the EMEA region, we are adding a French-speaking Technical Support Engineer to be based out of Lausanne.
Job Duties:
• Provide timely, professional, and high-quality remote technical support to distributors and customers through Europe, the Middle East and Africa
• Diagnose and resolve a broad range of technical issues, including drone software, hardware systems, sensors, and field applications
• Manage support tickets independently and collaboratively, ensuring timely responses, accurate information sharing, and proper follow-up
• Collaborate cross-functionally with Sales, Quality, Product Management, and Engineering teams to communicate customer feedback and support continuous product improvement
• Ensure a high level of customer satisfaction while achieving full resolution and closure of all support cases, including coordination of action plans where required
• Troubleshoot integration challenges, including sensor integration with UAS/UAV platforms, mechanical mounting and gimbal issues, and data transfer/connectivity problems
• Develop and maintain customer-facing technical documentation, knowledge base articles, and training materials
• Utilize Python and shell scripting to analyze flight logs and improve operational
• Assist European customers with SORA applications
Qualifications:
• Minimum of 5 years of experience in technical support, preferably involving electronic hardware such as cameras or drones
• Fluency in both English and French; additional languages are an advantage
• Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders
• EASA A1/A3 certification, or willingness to obtain certification for commercial drone operation
• Willingness to occasionally (est. 15%), including international travel (primarily within Europe)
• Strong problem-solving abilities, particularly in aircraft systems integration (mechanical and electrical) and photogrammetry tools
• Proactive attitude, passionate about problem solving and enthusiast about customer help and contact
• Strong analytical skills
• Be flexible and have a positive, professional attitude to work well on a team
• Proven troubleshooting experience, especially with electronics and/or imaging hardware
• Analytical mindset with attention to detail
• Proactive, self-motivated, and capable of working independently in a fast-paced environment
• Collaborative team player with a positive and professional attitude
• High level of integrity and accountability
Preferred Qualifications
• Bachelor’s degree in technical field or equivalent practical experience
• Familiarity with GIS, remote sensing technologies, or related software platforms such as QGIS, Pix4D, or Agisoft Metashape
About EagleNXT:
EagleNXT is a leading developer of high-performance drones, advanced sensors, and intelligent software solutions that deliver critical aerial intelligence to customers around the world. Founded in 2010 as "AgEagle", the company was formed to pioneer development and production of fixed-wing drones and aerial imagery collection and analytics solutions for the agriculture industry.
Today, with more than one million flights conducted globally, EagleNXT's platforms are trusted across defense, public safety, agriculture, infrastructure, mining, and environmental monitoring applications. The Company's drone systems have achieved multiple industry firsts, including FAA approvals for Operations Over People (OOP) and Beyond Visual Line of Sight (BVLOS), as well as EASA C2 certification in Europe and inclusion on the U.S. Department of Defense's Blue UAS list. EagleNXT's sensors are integrated into more than 150 different drone models and are used in over 100 research publications worldwide, reinforcing its longstanding leadership in precision agriculture, surveying, and environmental sustainability initiatives.
Due to the extraordinary amount of field intervention required to physically support the Vision in the EMEA region, we are adding a French-speaking Technical Support Engineer to be based out of Lausanne.
Job Duties:
• Provide timely, professional, and high-quality remote technical support to distributors and customers through Europe, the Middle East and Africa
• Diagnose and resolve a broad range of technical issues, including drone software, hardware systems, sensors, and field applications
• Manage support tickets independently and collaboratively, ensuring timely responses, accurate information sharing, and proper follow-up
• Collaborate cross-functionally with Sales, Quality, Product Management, and Engineering teams to communicate customer feedback and support continuous product improvement
• Ensure a high level of customer satisfaction while achieving full resolution and closure of all support cases, including coordination of action plans where required
• Troubleshoot integration challenges, including sensor integration with UAS/UAV platforms, mechanical mounting and gimbal issues, and data transfer/connectivity problems
• Develop and maintain customer-facing technical documentation, knowledge base articles, and training materials
• Utilize Python and shell scripting to analyze flight logs and improve operational
• Assist European customers with SORA applications
Qualifications:
• Minimum of 5 years of experience in technical support, preferably involving electronic hardware such as cameras or drones
• Fluency in both English and French; additional languages are an advantage
• Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders
• EASA A1/A3 certification, or willingness to obtain certification for commercial drone operation
• Willingness to occasionally (est. 15%), including international travel (primarily within Europe)
• Strong problem-solving abilities, particularly in aircraft systems integration (mechanical and electrical) and photogrammetry tools
• Proactive attitude, passionate about problem solving and enthusiast about customer help and contact
• Strong analytical skills
• Be flexible and have a positive, professional attitude to work well on a team
• Proven troubleshooting experience, especially with electronics and/or imaging hardware
• Analytical mindset with attention to detail
• Proactive, self-motivated, and capable of working independently in a fast-paced environment
• Collaborative team player with a positive and professional attitude
• High level of integrity and accountability
Preferred Qualifications
• Bachelor’s degree in technical field or equivalent practical experience
• Familiarity with GIS, remote sensing technologies, or related software platforms such as QGIS, Pix4D, or Agisoft Metashape
About EagleNXT:
EagleNXT is a leading developer of high-performance drones, advanced sensors, and intelligent software solutions that deliver critical aerial intelligence to customers around the world. Founded in 2010 as "AgEagle", the company was formed to pioneer development and production of fixed-wing drones and aerial imagery collection and analytics solutions for the agriculture industry.
Today, with more than one million flights conducted globally, EagleNXT's platforms are trusted across defense, public safety, agriculture, infrastructure, mining, and environmental monitoring applications. The Company's drone systems have achieved multiple industry firsts, including FAA approvals for Operations Over People (OOP) and Beyond Visual Line of Sight (BVLOS), as well as EASA C2 certification in Europe and inclusion on the U.S. Department of Defense's Blue UAS list. EagleNXT's sensors are integrated into more than 150 different drone models and are used in over 100 research publications worldwide, reinforcing its longstanding leadership in precision agriculture, surveying, and environmental sustainability initiatives.
Skills Required
- Minimum of 5 years of experience in technical support, preferably involving electronic hardware such as cameras or drones
- Fluency in both English and French; additional languages are an advantage
- EASA A1/A3 certification, or willingness to obtain certification for commercial drone operation
- Strong troubleshooting experience, especially with electronics and/or imaging hardware
- Bachelor's degree in technical field or equivalent practical experience
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The Company
What We Do
AgEagle Aerial Systems Inc., doing business as EagleNXT, designs and delivers full-stack drone solutions, including flight hardware, sensors, and software. The company, founded in 2010, initially focused on agriculture but now serves diverse sectors such as energy, construction, government, and defense.
