The Role
The Technical Support Engineer will provide first-line support for external developers, troubleshoot APIs and smart contracts, and improve documentation. Responsibilities also include developing processes for support requests and gradually taking on partner integrations.
Summary Generated by Built In
About the company
About the role
Key responsibilities
Requirements
What we offer
Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We were the first company to tokenize exposure to US Treasuries (and have since expanded into several other assets). We are also focused on incubating protocols that can support both tokenized real-world assets and traditional crypto.
Founded by folks from Goldman Sachs’s Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue to grow the firm. We're fully remote with team members across the US.
Ondo Finance is seeking a Technical Support Engineer to join our team at the intersection of product, engineering, and partner success. This is a hands-on, tactical role focused on supporting external integrations, troubleshooting issues, and freeing up core engineering time.
You’ll work closely with Product, Engineering, and Business Development to support developers and partners integrating Ondo’s products and protocols. Initially, your focus will be reactive and tactical—resolving issues, answering integration questions, and improving documentation. Over time, you may take on more ownership of specific partners and integration workflows. This role is ideal for someone who wants deep exposure to real-world blockchain infrastructure, enjoys debugging and problem-solving, and thrives in a fast-paced startup environment.
- Serve as first-line technical support for external developers and partners integrating with Ondo’s onchain products and APIs.
- Troubleshoot integration issues across smart contracts, SDKs, APIs, and infrastructure, escalating complex issues to core engineering when necessary.
- Write light code (e.g., Python, JavaScript, Bash) to reproduce issues, build small utilities, test integrations, or assist with onboarding.
- Improve and maintain technical documentation, FAQs, and example repositories to reduce recurring support burden.
- Partner with Product and Engineering to identify common pain points and propose improvements to APIs, tooling, and DevX.
- Help create repeatable internal processes and playbooks for handling support requests and partner onboarding.
- Over time, develop ownership over specific partners or integration surfaces as trust and expertise grow.
- 2 to 5 years of experience with strong fundamentals in software engineering or technical support.
- Comfortable debugging APIs, reading smart contract interfaces, and working across backend systems.
- Able to write and read code in at least one scripting or general-purpose language (e.g., Python, JavaScript, Go).
- Clear communicator who can explain technical issues and resolutions concisely in writing and over video calls.
- Highly organized and responsive—you take pride in closing loops and resolving issues quickly.
- Interested in crypto, DeFi, and blockchain infrastructure; prior experience is a plus but not required.
- Eager to learn, grow, and gradually take on more responsibility in partner-facing technical engagements.
- Competitive compensation including salary, future token rights, and/or equity—designed to reward outstanding talent and contributions.
- Full benefits (medical, vision, and dental) and a flexible vacation policy (PTO), recognizing work-life integration.
- A small, remote-first team distributed globally—this is a chance to shape our culture and contribute at a pivotal moment in the company’s trajectory.
- Work alongside A+ colleagues, including alumni from Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Circle, and Uniswap.
- Backed by best-in-class investors, including Pantera Capital, Founders Fund, and Coinbase Ventures.
Skills Required
- 2 to 5 years of experience in software engineering or technical support
- Strong fundamentals in software engineering
- Comfortable debugging APIs and working across backend systems
- Able to write and read code in at least one scripting or general-purpose language
- Clear communicator who can explain technical issues
- Highly organized and responsive
- Interest in crypto, DeFi, and blockchain infrastructure
- Eager to learn, grow and take on more responsibility
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The Company
What We Do
Ondo is building the next generation of financial infrastructure to improve market efficiency, transparency, and accessibility.
