Aidoc is recruiting a Support Specialist in the US. Join our team!
Requirements
- Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights.
- 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role.
- Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.
- Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments.
- Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers.
- Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution.
- Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues.
Nice to Have
- Experience participating in incident response, production alerting, or on-call rotations in a live production environment.
- Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues.
- Experience supporting or operating within SaaS or cloud-based platforms.
- Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack.
Bonus
- Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms.
- Comfort analyzing application logs, system metrics, and traces to diagnose production issues.
- Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic.
- Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows.
- Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.
Top Skills
What We Do
Aidoc is a pioneering force in clinical AI. We focus on aiding and empowering healthcare teams to optimize patient outcomes, which results in improved economic value and clinical outcomes. Our clinically proven AI solutions eliminate silos, increase efficiencies, and improve outcomes by delivering critical information when and where care teams need it leading to immediate collective action. Built on Aidoc’s exclusive aiOS™, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground. For safety information on Aidoc’s products, please visit our safety and compliance page on our website.
