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Operating Systems: Proficiency in Windows and Linux
Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components.
Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues.
Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks
Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies
Database Management: Basic knowledge of SQL and database management systems
Interpersonal Skills
Customer Service: Strong communication skills to explain technical issues to non-technical users
Problem-Solving: Analytical skills to diagnose and resolve issues efficiently
Time Management: Ability to prioritize tasks and manage time effectively
Team Collaboration: Working well with other team members and departments
Adaptability: Willingness to learn new technologies and adapt to changing environments
Additional Skills
Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures
Security Awareness: Understanding of basic cybersecurity principles to protect systems and data
Benefits:
Career development and training opportunities.
Friendly, collaborative work environment with opportunities to make an impact.
Qualifications:
Bachelor’s degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience.
English fluent (B2 – C1)
Missions:
Perimeter: All Business application Worldwide in production.
Resolve incident in a short time to give to the Business the best Quality.
To work transversely with other service lines and business entities to meet the key performance indicators.
Continuous improvement by participating to Problem management.
The main activities are:
Contribute to incident resolution, service request completion and Change implementation
Participate to patching activities
Collaborate with other service in Michelin DOTI organizations including external partners.
Shift Structure:
The support team operates 24/7, with shifts organized to ensure continuous coverage.
Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts.
Flexibility to work weekends and holidays as part of the shift rotation is required.
Top Skills
What We Do
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks.
It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.
Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries.
Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.
In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward....
