Technical Support Engineer

Are you a Technical Support Engineer interested in a position where your input on improving support processes is valued? Then look no further because we might have a match! 

Who are we? 

Bizzdesign is a SaaS company with 25 years in the Enterprise Architecture and Strategic Portfolio Management industries, with our HQ in Enschede. Our platform helps large enterprises, including Fortune 500 companies, make better decisions through Enterprise Architecture. We recently acquired
Alfabet and MEGA International, expanding our portfolio and enhancing our offerings. With over 600 people from 32 nationalities working across 19 countries, we are growing fast and making an impact. 

At Bizzdesign, we pride ourselves on a culture of trust, flexibility, and no-nonsense collaboration. You will join a flat, transparent organization where autonomy is valued, and your voice matters; no layers of red tape, just smart people solving meaningful problems together. We believe in empowering our team with the freedom to work how and where they work best, supported by a strong foundation of mutual respect and accountability. If you are someone who thrives in a high-trust, low-ego environment and values results over hierarchy, you will fit right in. 

What impact will you make? 

As a Technical Support Engineer, you will be responsible for providing excellent support to Bizzdesign customers and help them achieve maximum value with our platform. Due to the flexibility and broad functionality of this platform, you will get a lot of freedom sorting out questions and problem reports. Some of your tasks include: 

What will you do? 

• You will get to know our products inside and outside. 

• You will be able to develop into an expert in one or more functional areas, as you gain more knowledge of our platform and how it is used by our customers. 

• You will work closely with other departments within Bizzdesign to arrive at an optimal solution. 

• You will play a leading role in bringing together and coordinating colleagues with the right competencies. 

• You will help customers, where necessary, to install our platform on local servers. 

• You will analyze log files and write scripts to simplify both your and the customer’s work. 

• You will make an active contribution to improving our support processes and systems. 

Who are you? 

• You have HBO work and thinking level/MBO 4 diploma in IT. 
• You have up to 3 years of experience.

• You must be fluent in English (verbal and written). Dutch is preferred. 

• You are available to work for 32-40 hours a week. 

• You can work from our Enschede office for at least 2 days a week to meet and work together with our team. The rest of the week you can work from home. 

• You are good at solving problems. 

• You know how to ask the right questions to quickly understand what a customer wants and needs. 

• You can summarize problem reports well. 

• You have a good, warm, clear, and precise way of communicating. 

What is in it for you? 

• A competitive salary package, including an annual bonus 

• Premium pension plan to secure your future 

• 28 vacation days with the option to buy 10 extra for ultimate flexibility 

• Hybrid working with 2 days a week in the office 

• An NS Business Card or mileage reimbursement to support your commute 

• Personal IT budget to upgrade your setup 

• Monthly work-from-home allowance to support your ideal home office setup 

• Supportive, collaborative team culture 

• Work with an international and diverse group of colleagues 

• Your input is valued, regardless of role or tenure  

Recruitment Process: 

1st interview with our Internal Recruiter (30 minutes)  

2nd interview with the Manager and a team member (60 minutes) 

3rd interview with a panel team (60 minutes) 

Are you ready to start building your future with us?

Please note that unfortunately for this role we don't offer VISA sponsorship.