Job Title: Technical Support Engineer
Location: Denver, CO (Hybrid)
About FusionAuth
FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. Our mission is to make authentication and authorization simple and secure for every developer. Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support. With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.
Job Summary
We are recruiting a Technical Support Engineer who will join our engineering team and help us deliver excellent software support to our growing number of clients. In this role, you will understand our customers’ needs and help guide them through the issues they are having.
For this role, you must be a creative and quantitative thinker, and be able to quickly grasp complex, technical subjects. Our users are generally developers, and their support questions tend to be sophisticated. A successful candidate will often be able to respond to a customer’s questions by independently reading through code to find an answer, or stand up a test integration with a 3rd party system to try and reproduce an issue. CIAM can get complicated, and this role often feels more like solutions engineering than it does support.
Responsibilities
- Help customers integrate FusionAuth into their applications
- Identify and Open bug issues
- Contribute to our documentation efforts
- Participate in customer kickoff and optimization sessions
- 4+ years in technical support and/or software engineering roles
- Outstanding ability to help customers work through issues, and to understand complicated topics and solutions
- Understand and can execute RESTful API calls
- Able to quickly grasp and explain complex technical subjects
- Excellent technical communication skills
- Can multitask effectively across many customer conversations
- Experience reviewing and interpreting code
- Java experience is a plus
- IAM or CIAM experience is a big plus
- Experience working with developers as customers
All About You
- You love supporting customers in their success
- You aren't afraid of getting into some code
- You really enjoy working with others
- You love working in a fast-paced environment
Compensation
- $80k-$100k expected base salary range*
When you join FusionAuth’s Denver team, you’ll enjoy a modern campus experience designed for productivity, wellness, and community:
- Newly upgraded amenity spaces including a sleek tenant lounge and café with booth seating and collaborative workspaces.
- Access to a fitness studio, showers, lockers, and secure bike storage.
- Regularly stocked in-suite kitchen with a variety of snacks and beverages to keep you fueled throughout the day.
- Onsite café offering chef-driven menus with fresh, locally sourced, organic, and non-GMO options to suit diverse dietary needs. Easy ordering via app.
- 3-acres of green space, including communal parks and picnic areas, connected to miles of jogging, biking, and recreation trails.
- Yoga in the circle and wellness programs to enhance work-life balance.
- Dedicated outdoor workspaces and patio gathering areas.
- Ample on-site parking, easy freeway access, and high-speed fiber internet.
- Sustainability-minded campus and community initiatives, including support for regenerative agriculture programs.
Enjoy a high-tech business environment that inspires creativity and energizes your workday—all just minutes from the heart of Denver and Boulder.
FusionAuth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FusionAuth and has not been reviewed or approved by FusionAuth.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is consistently advertised, with some roles noting an employer-paid HDHP with HSA contributions and employer-paid basic life and disability insurance. FSAs/HSAs and an EAP are also referenced, indicating breadth beyond core plans.
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Leave & Time Off Breadth — Unlimited or flexible PTO and 13 paid holidays are highlighted on the careers page and echoed in multiple job listings. This signals generous time-off provisions relative to common tech-industry norms.
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Retirement Support — A 401(k) with employer match appears across multiple roles and the careers page. Consistent mention across postings suggests this is a core, reliable component of total rewards.
FusionAuth Insights
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What We Do
FusionAuth builds software for developers needing to add authentication to their software products. It's a big problem - every application needs authentication, but building it yourself is a complex distraction. We distribute our free Community software through word-of-mouth reputation to software developers worldwide. We nurture and support the software development communities, taking their input to give "Devs" the features they need for secure and convenient Customer Identity and Access Management. And we've built a fast growing business by offering paid plans and hosting with higher end features and support. It's Product Led Growth at its best. Start with the free version, then when your business depends on customers logging into your application, upgrade to our full featured plans. Over 3,000 companies already have..
Why Work With Us
FusionAuth is a founder-led company. We are profitable but recently raised an investment round to accelerate our growth (more on that here: https://fusionauth.io/blog/fusionauth-funding). We have a culture of software developers ("Devs") building great software for use by other Devs, the way they want to see it.
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