We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, servicing some of the world’s largest brands by operating contact centers and back-office services from offshore, nearshore, and onshore locations globally, including Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
- HMO coverage for you and your family
- Work flexibly with our hybrid working environment
- Yearly Kick-Off Parties with major giveaways (like the car in 2023)
- Get recognized through our ‘Value Awards’
- Grow your career – yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A Glimpse into Your New Role
As a Technical Support Engineer, your main responsibility is to provide customer support and ensure customer satisfaction. You will be the primary contact for all technical support inquiries and issues from Netwrix customers. You are expected to have a strong understanding of our products and the ability to empathize with customers to effectively resolve their problems. We are seeking a team player who is customer-focused, creative, and demonstrates a sense of urgency and ownership.
- Provide responsive, timely, and exceptional support to new and existing customers via the Support Portal and phone.
- Evaluate, troubleshoot, replicate, and document all work in the ticketing system. Keep customers up to date on what we know about the issue, the next steps, and when they will happen.
- Thoroughly document potential product defects and reproduce in-house for further escalation to Engineering.
- We sometimes work cross-functionally with Customer Success Managers and R&D to create an exceptional post-deployment customer experience.
- Identify and author knowledge base articles for product features, FAQs, and how-to.
- Leverage your customer interactions to help improve product roadmap and customer experience.
- Suggest improvements to Standard Operating Procedures to support process improvements and triaging product feedback and enhancements.
What You’ll Bring
- A minimum of two years support and/or technical support role.
- Strong technical aptitude and exceptional communication skills (written and verbal).
- Hungry to learn and passionate about providing world-class support in every customer interaction.
- An empathetic mindset with the drive to advocate for our customers.
- Ability to appropriately prioritize and escalate customer issues.
- Excellent troubleshooting and deep analytical skills.
- Experience and desire to work cross-functionally.
- Team and goal-oriented. High output; low ego.
- Required
- Active Directory
- Windows Server/Desktop Systems (Windows Server 2016 and Windows 10 and Up)
- Preferred
- Microsoft SQL
- File Systems
- Entra ID
- Microsoft Exchange/Exchange Online
- SharePoint/SharePoint Online
- Virtualization Software (VMWare / Hyper-V)
- LDAP-Based Directories
- Networking Protocols
- Cloud-Based Applications
With a diverse global team working together, we proudly embrace and live by these shared values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
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What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence.
We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario.
Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths.
We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus.
Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth.
We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation.
As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities.
Visit www.acquirebpo.com for more information
