Company Description
We're seeking a Technical Support Engineer. Our support team is growing and looking for new members to join and provide the best service for our customers.
You will have the opportunity to work with worldwide famous corporations in different domains, such as AdTech, automotive, IoT, gaming, and FinTech.
Interesting? Join us!
PROJECT
We are looking for an experienced engineer who will start new projects and help with existing ones.
We have a few different opportunities:
Project for a USA company in Cyber Security industry: The Client is a provider of a digital engagement security platform intended to help businesses prevent malvertising threats and e-commerce fraud. The company's technology offers an innovative anti-malvertising security service, that effectively protects publishers and their audiences and advertisers from malvertising attacks executed through the programmatic advertising ecosystem
Project for a French company in the FinTech industry: The Client is a provider of an all-in-one expense management platform designed to streamline the tedious admin associated with spending and managing money at work. The company's platform delivers more visibility and automation to finance teams, combining spend approvals, virtual and physical cards for employees, expense reimbursements, budgets, and invoice management into one source. This helps businesses liberate themselves and their people from financial management and focus on their core business to do their best work
Job Description
- Respond to customer inquiries and technical support requests promptly and professionally
- Ensure the agreed levels of service are met according to the Service Level Agreement (SLA)
- Diagnose and troubleshoot complex technical issues related to software applications, hardware, and network systems
- Collaborate effectively with cross-functional teams, including developers and QA engineers, to ensure timely resolution of customer issues
- Conduct in-depth analysis of customer problems, identify root causes, and implement effective solutions
- Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the ticketing system
- Monitor and analyze system performance and availability, identifying and addressing potential issues to minimize downtime
- Participate in the creation and maintenance of technical documentation, knowledge base articles, and troubleshooting guides
- Assist in testing and validating software releases and updates before deployment to ensure quality and reliability
Qualifications
- At least 3 years of experience in a technical support role
- Advanced proficiency in SQL
- Strong command of JavaScript
- Thorough understanding of API integration
- Strong customer service orientation and the ability to effectively communicate technical information to both technical and non-technical individuals
- Knowledge of log management tools and techniques
- Understanding of backup management tools and processes to perform regular backup cleanups
- Upper-Intermediate level of English
WOULD BE A PLUS
- Experience with RDP for remote support and troubleshooting
- Knowledge of Active Directory for user and security management
- Familiarity with LDAP for authentication and directory services
- Proficiency in Windows Server administration and troubleshooting
- Experience with remote applications for deployment and support
Top Skills
What We Do
Sigma Software Group, an award-winning and trusted IT partner, has been serving customers for over 21 years, providing comprehensive IT solutions to various businesses, ranging from startups to established software product houses. As one of Europe's substantial IT consultancies, it brings together a dedicated workforce of over 2,100 professionals in 40 offices across 19 countries. With a diverse client base, including more than 300 enterprises, including Fortune 500 stalwarts, Sigma Software Group is a preferred choice for developing solutions that help businesses create cutting-edge products while meeting their unique needs.
Sigma Software Group operates as a dynamic ecosystem of tech companies, offering 25 ready-to-implement innovative products and 40+ value-added services. Furthermore, Sigma Software Group is committed to fostering innovation through initiatives such as the Sigma Software Labs business incubator, Sigma Software University, the SID Venture Partners VC Fund, UA Tech Network, Techosystem, the European Business Association, and other collaborative efforts.
Since 2015, Sigma Software Group has consistently earned recognition on the IAOP's prestigious World's Top 100 Outsourcing list. The company's accomplishments have also been acknowledged by prominent global media outlets such as Forbes, CNBC, The Times, and Reuters