Support Engineer

Posted 12 Days Ago
Hiring Remotely in United States
Remote
1-3 Years Experience
Cloud • Software • Cybersecurity
Visibility into software supply chain risks starting with the most comprehensive SBOM. Explainable Threat Intelligence.
The Role
Provide exceptional technical support to customers by troubleshooting complex technical problems and maintaining documentation. Collaborate with internal teams to improve product quality and customer satisfaction. Represent the customer's voice within the company. Install and deploy products for customers and ensure timely resolution of support cases.
Summary Generated by Built In

Top Skills

Confluence

What the Team is Saying

The Company
HQ: Cambridge, MA
241 Employees
Remote Workplace
Year Founded: 2009

What We Do

ReversingLabs is the leader in cloud-delivered object security, addressing the latest attacks, advanced persistent threats and polymorphic malware. ReversingLabs has become an essential threat solution across the most advanced security companies in the industry, while supporting all industries searching for a better way to get at the root of the network, endpoint, and application threat problem, of which complex objects have become the major risk contributor.

The ReversingLabs Titanium Hybrid-Cloud Platform delivers automated static analysis and file reputation services that represent the fastest and most accurate insights in the industry, finding the hidden objects that are armed to destroy enterprise business value.

Why Work With Us

Protecting organizations from increasingly sophisticated cyberthreats is what we do, and our success relies on a team of smart and passionate people motivated to change how we secure digital businesses. Recognized as a security innovator employing talented people around the world, join us in building a great company, solving real problems!

Gallery

Gallery

ReversingLabs Offices

Remote Workspace

Employees work remotely.

We are a remote first work environment and we offer monthly reimbursements for cell phone, internet and home office improvements.

Typical time on-site: None
HQCambridge, MA
Our office is located in the East Cambridge/Kendall Square market, has onsite parking and convenient access to public transportation, shops, restaurants, and hotels. The building is just a short walk from the MBTA Kendall Square Station on the Red Line & from the Lechmere Station on the Green Line

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account