Farnell
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
The Technical Support Engineer will optimally identify any of the products offered by our Suppliers to our customers across all sales channels. The Technical Support Engineer (TSE) will maximize business development opportunities.
1. Provide the technical support in multichannel – Telephone, Live Chat, QQ Chat & email, work with the regional Tech Support team to meet the service KPI in all of channels.
2. Offer the product solutions to internal & external customers based on their requirement such as functions, product description, parameters, pictures or physic goods.
3. Promote SBP product and services to customers, work with embedded specialist and sales to win software tools, Evaluation board, SBC, design and manufacturing services business.
4. Promote the associated products per customer design requirements, assist sales to dig out the potential business opportunity with his/her product knowledge and system knowledge, increase average sales amount per order.
5. Recognize high value sales opportunities and work with key stakeholders to help close them out.
6. Take regional Tech Support owner role to coordinate the technical support activities in assigned region.
7. Develop the product and technology knowledge, maintain awareness of current technology and latest products.
8. Provide product and technology training to peers or sales in his/her expertise areas.
Work Experience:
- Typically less than 4 years with bachelor's or equivalent.
Education and Certification(s):
- EE or Science Technology education background with at least 2 years of experience in relevant industry·
- Proven experience in appropriate field, with strong application and technical knowledge in relevant electronics or electrical product areas·
- Excellent oral and written communication skills in Mandarin· Flexible and adaptable attitude.·
- Excellent problem solving abilities.·
- Excellent multitasking abilities·
- Strong Teamwork orientation
- Strong customer support orientation
- Proven success in a Technical Support, electronics design or application engineering role at a technology business.
- Good knowledge about Electronics System
- Willing to take the challenges on a Technical and Commercial combination role
- Able to multitask
- Familiar with QQ Chat, AI tool
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Skills Required
- Bachelor's degree or equivalent experience providing comparable knowledge and job skills
- Typically less than 2 years of experience with a bachelor's degree or equivalent
Avnet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avnet and has not been reviewed or approved by Avnet.
-
Retirement Support — A company-funded pension alongside a 401(k) and a discounted employee stock purchase plan establishes strong long-term savings options. Company materials and plan documents underscore active pension funding and tools that help employees model outcomes.
-
Leave & Time Off Breadth — Company resources emphasize paid time off, paid holidays, and flexible or hybrid work where roles allow. Benefits guides also outline leave programs, including paid family leave in the U.S.
-
Wellbeing & Lifestyle Benefits — A broad well-being platform (THRIVE), EAP counseling, wellness reimbursements, employee discounts, and on-site health offerings extend support beyond core insurance. Development and community programs further contribute to a rounded total rewards experience.
Avnet Insights
What We Do
Avnet is a global electronic components distributor with extensive design, product, marketing and supply chain expertise for customers and suppliers at every stage of the product lifecycle. For the past 100 years, Avnet has helped its customers and suppliers around the world realize the transformative possibilities of technology. Our culture was founded on new ideas and emerging technology. Headquartered in Phoenix, Arizona, Avnet is a leading global technology distributor and solutions provider at the center of the technology value chain. Founded in 1921, we work with suppliers in every major technology segment to serve customers worldwide across a broad range of markets. Whether working on large-scale production or early prototypes, we meet customer needs through individualized, end-to-end service to streamline solutions and improve efficiency for customers worldwide. Headquartered in Phoenix, Arizona, we serve more than 1 million customers in more than 140 countries and partner with global suppliers from almost every technology segment.
