Technical Support Engineer
Excited by field engineering and real‑world problem solving?
Are you ready to join a team shaping the future of global energy reliability?
Join our Team!
Brush Power Generation is searching for an experienced Technical Support Engineer to work alongside our Engineering and Service staff to oversee the inspection, testing, troubleshooting, and commissioning of BRUSH Voltage Regulation Systems (AVRs) in power generation, industrial, or marine applications.
Partner with the best
The Technical Support Engineer will be responsible for all aspects of contract set up, maintenance & troubleshooting, system calibration, technical support & documentation including warranty investigations. There will also be a need to support the commercial division to support detailed technical AVR fit and solution discussions when required.
As a Technical Support Engineer, you will be responsible for:
Performing contract-specific AVR software configuration, commissioning, testing, and validation activities prior to system deployment
Supporting field engineering activities, including installation, startup, commissioning, and customer acceptance testing
Conducting routine and outage-related maintenance activities to ensure reliable system operation
Diagnosing and resolving complex electrical and control system issues using advanced diagnostic tools and methodologies
Performing inspections to identify wear, corrosion, loose connections, damaged wiring, and component degradation
Implementing preventive maintenance programs to improve reliability and reduce equipment downtime
Calibrating AVR systems to ensure proper voltage regulation and optimal equipment performance
Providing technical support to customers and internal teams, including fault analysis, troubleshooting guidance, and technical recommendations
Preparing technical reports covering testing, maintenance activities, system performance, and warranty investigations
Ensuring compliance with safety standards and procedures when working with high-voltage equipment and industrial environments
Managing projects from concept through commissioning, including planning, scheduling, supplier coordination, and technical oversight
Acting as a technical liaison with suppliers, customers, and warranty teams to support issue resolution and continuous improvement
Supporting commercial teams with technical evaluations, AVR fit assessments, and solution development discussions
Fuel your passion
To be successful in this role you will:
Have a degree in Electrical Engineering, Electronic Engineering, or a related technical discipline, or equivalent industry experience
Demonstrate proven experience in a customer-facing or supplier-facing technical role
Have hands-on experience working with generator excitation systems, AVR systems, or power generation equipment
Possess strong knowledge of generator controls, excitation systems, and AVR maintenance practices
Be familiar with generator OEM technologies such as BRUSH, GE, Basler, DEIF, Woodward, or equivalent systems
Demonstrate strong time management and multitasking capabilities within a project-driven environment
Be capable of lifting equipment and performing field-based technical activities when required
Possess strong communication skills and the ability to work independently or within small teams
Be willing to travel to customer sites as business needs require
Demonstrate strong troubleshooting, problem-solving, and decision-making abilities
Technical Expertise
Strong understanding of three-phase electrical systems, power electronics, SCRs, and control loop principles
Knowledge of Self-Excited (Shunt), Auxiliary Winding, and Permanent Magnet Generator (PMG) excitation systems
Proficiency with both Analog AVR and Digital AVR technologies
Ability to configure and support protection functions including under-frequency, over-voltage, and under-voltage protection
Understanding of generator build-up characteristics and field flashing requirements
Familiarity with key electrical and electronic components including:
Thyristors (SCRs)
Diodes
Potential Transformers (PTs)
Potentiometers
Capacitors
Voltage sensing and control circuits
Experience using diagnostic and testing equipment including:
Oscilloscopes
Multimeters
Insulation testers
Waveform analyzers
OEM configuration and diagnostic software
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
The Baker Hughes internal title for this role is: Services Professional - Customer/Call Center Support
Skills Required
- Degree in Electrical Engineering, Electronic Engineering, or a related technical discipline, or equivalent industry experience
- Proven experience in a customer-facing or supplier-facing technical role
- Hands-on experience with generator excitation systems, AVR systems, or power generation equipment
- Strong knowledge of generator controls, excitation systems, and AVR maintenance practices
- Familiarity with generator OEM technologies such as BRUSH, GE, Basler, DEIF, Woodward, or equivalent systems
- Strong time management and multitasking capabilities in a project-driven environment
- Ability to lift equipment and perform field-based technical activities
- Strong communication skills and ability to work independently or in small teams
- Willingness to travel to customer sites as business needs require
- Strong troubleshooting, problem-solving, and decision-making abilities
- Understanding of three-phase electrical systems, power electronics, SCRs, and control loop principles
- Knowledge of Shunt, Auxiliary Winding, and PMG excitation systems
- Proficiency with analog and digital AVR technologies
- Ability to configure under-frequency, over-voltage, and under-voltage protection functions
- Understanding of generator build-up characteristics and field flashing requirements
- Experience using oscilloscopes, multimeters, insulation testers, waveform analyzers, and OEM configuration and diagnostic software
Baker Hughes Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baker Hughes and has not been reviewed or approved by Baker Hughes.
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Retirement Support — Feedback suggests retirement contributions combine automatic employer funding with a dollar‑for‑dollar match, with immediate vesting on the match. This structure can meaningfully increase savings for employees who participate consistently.
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Equity Value & Accessibility — Feedback suggests a discounted employee stock purchase program with regular purchase periods and no brokerage fees provides accessible ownership upside. Program parameters are clearly laid out through the benefits hub and plan materials.
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Leave & Time Off Breadth — Feedback suggests exempt staff have flexible, manager‑approved time off while non‑exempt employees accrue vacation and receive paid personal time. Company‑paid holidays and paid parental leave further broaden time‑away options.
Baker Hughes Insights
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