Aligned Automation Jobs

Technical Support Engineer

Aligned Automation

Technical Support Engineer

Posted 18 Days Ago

Indore, Madhya Pradesh, IND

In-Office

Entry level

Business Intelligence

The Role

Process and manage support tickets, create dispatches for field engineers and parts, respond to customer emails, document cases, troubleshoot hardware and OS issues, coordinate logistics, escalate complex problems, and support 24×7 operations across regions while participating in training.

Summary Generated by Built In

About the Job

About Aligned Automation

At Aligned Automation, we live by our "Better Together" philosophy to build a better world. As a strategic service provider to Fortune 500 companies, we help digitize enterprise operations and drive impactful business strategies. Our purpose goes beyond projects—we strive to deliver meaningful, sustainable change that shapes a more optimistic and equitable future.

Our culture is deeply rooted in our 4Cs—Care, Courage, Curiosity, and Collaboration—ensuring that each employee is empowered to grow, innovate, and thrive in an inclusive workplace.

Job Description

Technical Support Engineer is responsible for processing support tickets, creating dispatches, and responding to customer emails across enterprise-level servers, storage, client, and consumer systems. The role involves independently troubleshooting and diagnosing hardware issues, with support from senior team members available for complex cases. This position operates on a rotational shift basis covering morning, afternoon, and night shifts to provide seamless support across the Americas, EMEA, and Asia-Pacific regions. This is an entry-level position ideal for candidates eager to build a career in technical support and IT infrastructure.

Responsibilities

• Process and manage incoming support tickets, ensuring accurate categorization, prioritization, and timely resolution.

• Create and coordinate dispatches for field service engineers and replacement parts to customer sites.

• Respond to customer emails with clear, professional troubleshooting guidance and status updates.

• Accurately document all support cases, actions taken, and resolutions following standard operating procedures.

• Learn to troubleshoot and diagnose hardware issues on enterprise servers, storage, and client systems.

• Help identify replacement parts and coordinate logistics for dispatch to sites or field engineers.

• Collaborate with the team to ensure superior service delivery and adherence to SLAs across all regions.

• Participate in training sessions to build knowledge of new products, tools, and technologies.

• Escalate complex issues to senior engineers while tracking progress to closure.

• Manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced, multi-region environment.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field (or equivalent diploma/certification).

• Basic understanding of computer hardware components — motherboards, processors, RAM, storage drives, and peripherals.

• Familiarity with enterprise hardware (servers, storage arrays, tape libraries) is a plus.

• Good analytical, debugging, and problem-solving skills with a willingness to learn.

• Strong written communication skills with the ability to draft clear and professional customer emails.

• Basic knowledge of operating systems (Windows, Linux) and networking fundamentals.

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

• Ability to work independently as well as collaboratively, seeking guidance from senior engineers for complex issues.

• Willingness to work in rotational shifts to support 24×7 operations across the Americas, EMEA, and Asia-Pacific regions. Female employees will be assigned morning and afternoon shifts only; night shifts are applicable to male employees.

Good to Have

• Any hardware or IT certifications (e.g., CompTIA A+, Dell Certified Technician, ITIL Foundation).

• Internship or project experience in hardware troubleshooting or IT support.

• Exposure to ticketing/ITSM tools (e.g., ServiceNow, Remedy)

Skills Required

Bachelor's degree in Computer Science, IT, Electronics, or equivalent diploma/certification
Basic understanding of computer hardware components (motherboards, processors, RAM, storage drives, peripherals)
Basic knowledge of operating systems (Windows, Linux) and networking fundamentals
Strong written communication skills for drafting professional customer emails
Good analytical, debugging, and problem-solving skills with willingness to learn
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
Willingness to work rotational shifts to support 24×7 operations across Americas, EMEA, and APAC
Female employees assigned morning and afternoon shifts only; night shifts applicable to male employees
Familiarity with enterprise hardware (servers, storage arrays, tape libraries)
Hardware or IT certifications (CompTIA A+, Dell Certified Technician, ITIL Foundation)
Internship or project experience in hardware troubleshooting or IT support
Exposure to ticketing/ITSM tools (ServiceNow, Remedy)

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The Company

HQ: Irving, TX

344 Employees

Year Founded: 2018

What We Do

Technology, society, economy, policy – all moving at breakneck speed in our 21st century world. You’re feeling the pressure to quickly implement new business models, find new value, make split-second informed decisions and keep one step ahead of customers. How? The answer lies in the ability to make quick, accurate and sustainable business decisions. We believe digital offers a way of doing things better – but the journey to transformation doesn’t have to be painful. At Aligned Automation, we work hard to digitally enable your business strategy – connecting processes, technologies and people to unlock value and drive critical business outcomes.