At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics.
Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.
About the Role
Support is a cornerstone of success at StarTree and a highly valued function within the organization. As a Technical Support Engineer, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction.
This role requires you to become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support to ensure customers achieve success. You’ll play a vital role in providing on-call support for urgent production issues, acting as a trusted advisor for resolving complex challenges.
At StarTree, learning and growth are at the heart of what we do. We are deeply committed to helping our team continuously build their technical skill sets, explore innovative solutions, and grow alongside our evolving platform.
StarTree is growing rapidly, with near-perfect customer renewal rates. This success has led to the rapid expansion of our support team, mirroring the increase in the number of customers leveraging StarTree solutions.
Responsibilities
- Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
- Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.
- Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned. Mentor and train team members to promote a culture of continuous learning and improvement.
- Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap.
- Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.
- Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness.
- Work with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries.
Qualifications
- 4-6 years of experience in Pre/Post-Sales or Customer-facing roles.
- Hands-on experience with open-source data technologies.
- Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.
- Experience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus.
- Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.
- Experience and/or strong understanding of streaming technologies such as Apache Kafka.
- Proven troubleshooting skills across systems, applications, network, JVM, and Linux-based applications.
- Strong knowledge of cloud infrastructure patterns and services within at least one of the major public clouds: Amazon AWS, Google Cloud, or Microsoft Azure.
- Bonus points: Certification in Solutions Architecture for one or more of the major public clouds (AWS, Google Cloud, or Azure).
- Bonus points: Degree in Computer Science with a focus on Data Science, Data Engineering, or Data Analytics.
Additional Information:
This role is based in Mountain View, California. We follow a hybrid work policy, with in-office collaboration on Mondays, Wednesdays, and Thursdays.
The base salary range for this US full-time position is $130,000 - $180,000, subject to standard withholding and applicable taxes. Additionally, new hires receive competitive and compelling equity grants, and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates. The Salary and Equity compensation offered may vary depending on factors including: location, skills, experience, and the assessment process.
About StarTree:
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded by the core software engineering team and inventors of Apache Pinot, which currently powers hundreds of user-facing applications at companies across industries, including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, Blinkit, and more.
StarTree recently announced our Series B Funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. We have been named one of The Information's 50 Most Promising Startups and one of CRN's 10 Coolest Cloud Computing Startup Companies of 2022!
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What We Do
When you hear “decision maker,” it's natural to think, “C-suite,” or “executive.” But these days, we’re all decision-makers. So, yes, the CEO is a crucial decider, but the franchise owner, the student, or the big box shopper all have important choices to make, too. The difference is, those traditional decision-makers have access to relevant data to guide their thinking. All the others? Flying blind.
Our vision is to change that. We believe every decision-maker should have access to fast, fresh, actionable insights. We’re motivated to unlock what’s possible when you put the right information in the right hands at the right time. Like the restaurant owner who’s able to call in an extra cook because she can see the surge in orders coming. Or the holiday shopper who has plenty of time to pick a different gift for his loved one because he sees his original order is delayed at the moment the supplier registers a procurement delay. Or the use-case we can’t even envision yet, because it is sitting in your data, waiting to be set free.
Exposing timely information to real decision makers in intuitive apps that not only inform, but allow you to act on the information being shared. That’s how we’re unleashing the power of user-facing analytics.
