Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job DescriptionWe are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.
We expect the Technical Support Specialist to:
- Work in 5-day-a-week schedule,
- Monitor financial systems using proprietary monitoring systems,
- Register and resolve service requests, incidents, and problems,
- Assist to DevOps engineers, developers, and QA engineers,
- Communicate with client and partner company representatives,
- Exchange knowledge with colleagues.
Must-have skills:
- Basic UNIX/Linux training,
- Experience in Unix/Linux command line,
- Basic knowledge of shell script languages,
- Strong analysis, investigation, and troubleshooting skills,
- Good command of written and spoken English.
Nice-to-have skills:
- Work experience in Linux environment,
- Experience in customer service
- Understanding of ITIL/DevOps processes and routines,
- Experience with SQL-like command language,
- Experience with trading/exchange/risk management software usage,
- Experience with Atlassian software (JIRA, Confluence, etc.),
- Bachelor’s degree in Computer Science or a related field.
Care for the employees is one of Devexperts core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
Health and recreation benefits:
- Fully paid additional wellness days (3 unwell days per year)
- Medical insurance for the employees and children
- Reimbursement of fitness / Urban Sports Club Membership
- Meal allowance (Coverflex Card)
- Flexpay system (Coverflex)
Facility benefits:
- Modern office with new equipment
- PlayStation, table football, and musical instruments in the office
- Parking spaces
- Free drinks and snacks
Community benefits:
- Teambuilding activities,
- Corporate parties,
- Football club,
- Speakers' club,
- Free admission to corporate external events,
- Possibility of joining conferences and professional fairs.
Professional training benefits:
- Unlimited access to self-learning platforms,
- Certification opportunities,
- Mentorship Program.
Social benefits:
- Referral bonuses for specific roles,
- Paid leave upon special events.
Skills Required
- Basic UNIX/Linux training
- Experience in Unix/Linux command line
- Basic knowledge of shell script languages
- Strong analysis, investigation, and troubleshooting skills
- Good command of written and spoken English
- Work experience in Linux environment
- Experience in customer service
- Understanding of ITIL/DevOps processes and routines
- Experience with SQL-like command language
- Experience with trading/exchange/risk management software
- Experience with Atlassian software (JIRA, Confluence)
- Bachelor's degree in Computer Science or a related field
What We Do
Devexperts was founded in 2002 and specializes in the development of highly complex software solutions and services for the Capital Markets industry. We develop financial software solutions for retail and institutional brokerages, wealth-management firms, investment funds, exchanges, and insurance companies. Devexperts market expertise ranges from Equities to Options, to FX and Commodities in geographical locations as diverse as Chicago, New York, London, Tokyo, Istanbul, and Shanghai. The Devexperts development team of 500 engineers is recognized as one of the best in the world. Since 2002, we have received more than 25 of the global software and financial industry's most prestigious awards. In order to achieve competitive effectiveness, our project teams adhere to classic software development methodologies and employ elements of Agile software development, such as Scrum, Kanban, eXtreme Programming, Continuous Integration, and Test-Driven Development. The high performance, scalability and integration capabilities of our products and services, along with 24x7x365 monitoring and support, result in some of the global financial industry’s most recognized and reliable technology applications (for leading US brokerage companies). Devexperts has 3 key business areas: • Trading platforms and brokerage automation • Complex software development projects • Market data products Devexperts also provides consulting services for financial institutions in the fields of: • Real-time transaction processing • Trading automation • Risk management • Highly complex, enterprise-wide trading platform applications.
