About us:
AIOPSGROUP, a valantic company, is a multidisciplinary digital competency center that builds extensive e-commerce expertise and a track record of successfully delivered projects. We provide specialized services at the intersection of e-commerce, data, and technology. Our portfolio includes Consulting, Customer Acquisition & Retention, Commerce Implementation, CX Monitoring, and 24/7 Support Services. We are committed to helping global enterprise clients achieve sustainable digital growth, while maintaining strong client relationships and delivering meaningful results.
valantic is a leading provider of digital transformation services and one of the most dynamic companies in the fields of digital solutions, consulting, and software. The company is trusted by numerous major brands and internationally recognized organizations. With its unique structure of divisions, competence centers, and expert teams, valantic offers solutions tailored precisely to the digitalization needs of modern businesses—from strategy to implementation.
What Are You Going To Do?
We are looking to hire a Technical Support Engineer with focus on hardware and software setup and maintenance. As part of AIOPSGROUP Tier 1 support team, you will be expected to work on 8-hour shifts for 24/7 coverage.
You will be diagnosing and resolving technical issues related to laptops, desktops, tablets, printers, mobile phones, Microsoft O365, a variety of end-user applications and integrations.
Main Responsibilities:
- Software setup. Installing and maintaining MacOS, Windows and Linux desktop and notebooks; troubleshooting and solving end-user IT problems.
- Administration of Active Directory users, groups, and shared mailboxes
- Microsoft O365 Administration
- Troubleshooting VPN and email client issues
- Installation, configuration and support of end-user application software
- Printers support and management
What Do We Expect?
- Strong experience with Microsoft O365 administration, Microsoft Active Directory, Microsoft Exchange Admin Console
- Experience with troubleshooting and maintaining different OS (Windows, MacOS) and troubleshooting end-user issues.
- Experience with cloud-based endpoint management solutions (like Microsoft InTune)
- Experience with Citrix
- Experience with administrating and troubleshooting printers
- Basic knowledge in Networking (like VPN installation/configurations and troubleshooting)
- Preferable experience with security tools
- Proficiency working with ticketing systems and knowledge bases
- Experience supporting web and cloud-based applications
- Self-starter with proactive attitude
- Team player
Why Join Us?
- Competitive remunerations and benefits package
- Opportunity to grow your career and get exposure to international brands, working on complex multi-technology projects
- Friendly, yet competitive work environment where everyone’s success is celebrated
- Flexible working hours/working location
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What We Do
AIOPSGROUP, a valantic company is a forward-thinking digital powerhouse operating at the nexus of eCommerce, Data, and Technology, with a strong commitment to digital accessibility. Our holistic approach encompasses innovative solutions that drive business growth and operational efficiency for our clients, spanning across various industries. Understanding the significance of inclusivity in today's digital landscape, we prioritize making digital content and services accessible to all users, including those with disabilities. By integrating accessibility standards into our eCommerce platforms, data analysis tools, and technology solutions, we aim to foster an inclusive digital environment. This commitment not only aligns with our core values but also ensures compliance with the latest digital accessibility regulations, providing a seamless, user-friendly experience for every customer. At AIOPSGROUP, a valantic company we believe in leveraging technology to break down barriers and create equal opportunities for everyone in the digital world. We are proud to serve some of the leading brands such as Puma, Mark Jacobs, Coach, Stuart Weitzman, Kate Spade, Carter's, Acne Studios, IKEA, s. Oliver, Fjallraven, MCM, Rossignol, and Fenix Outdoor.
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