The Role
The Technical Support Engineer provides tiered support for IT operations, manages system integrations, ensures SLA commitments, and collaborates with internal teams. Responsibilities include documentation and maintaining service processes.
Summary Generated by Built In
About Qualysoft
· 25 years of experience in software engineering, established in Vienna, Austria
· Active in Romania since 2007, with office in central Bucharest (Bd. Iancu de Hunedoara 54B)
· Delivering End to End IT Consulting Services - From Team Augmentation and Dedicated Teams to Custom Software Development
· We deliver scalable enterprise systems, intelligent automation frameworks, and digital transformation platforms
· Cross-industry experience by sustaining global players in BSFI (Banking, financial services and insurance), Telecom,Retail & E-commerce, Energy and Utilities, Automotive, Manufacturing, Logitics, High Tech
· Global Presence: Switzerland, Germany, Austria, Sweden, Hungary, Slovakia, Serbia, Romania, and Indonesia
· International team of 500+ software engineers
· Strategic partnerships: Microsoft Cloud Certified Partner, Tricentis Solutions Partner in Test Automation and Test Management, Creatio Exclusive Partner, Doxee Implementation Partner
· Powered by cutting-edge technologies: AI, Data & Analytics, Cloud, DevOps, IoT, and Test Automation.
· Project beneficiaries ranging from large-scale enterprises to startups
· Stable growth and revenue increase year over year, a resilient organisation in volatile IT market conditions
· Quality-first mindset, culture of innovation, and long-term client partnerships
· Global and local reach – trusted by key industry players in Europe and the US
Qualifications
- 1st to 3rd level support for all assigned E&P IT operations;
- Knowledge in IT service management and architecture;
- Ability to manage system integrations (CRM, financial systems, document management system, invoicing system etc.);
- SLA commitments (response times, issue resolution times, availability) ;
- Ability to work collaboratively with internal teams, strong communication skills;
- Fluency in English;
- Ability to maintain and write technical documentation;
- Fast learner;
- Knowledge of Incident, Request, Change and Escalation processes;
- Knowledge of software testing process;
- Experience with applications deployed on cloud infrastructure;
- Capability to act proactively; accepts and gives advice and constructive feedback and applies them in a constructive manner
What We Offer
· Premium medical package
· Lunch Tickets & Pluxee Card
· Bookster subscription
· 13th salary and yearly bonuses
· Enterprise job security with a startup mentality (diverse & engaging environment, international exposure, flat hierarchy) under the stability of a secure multinational
· A supportive culture (we value ownership, autonomy, and healthy work-life balance) with great colleagues, team events and activities
· Flexible working program and openness to remote work
· Collaborative mindset – employees shape their own benefits, tools, team events and internal practices
· Diverse opportunities in Software Development with international exposure
· Flexibility to choose projects aligned with your career path and technical goals
· Access to leading learning platforms, courses, and certifications (Pluralsight, Udemy, Microsoft, Google Cloud)
· Career growth & learning – mentorship programs, certifications, professional development opportunities, and above-market salary
Top Skills
AI
Cloud
CRM
Data & Analytics
DevOps
Document Management System
Financial Systems
Invoicing System
Test Automation
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The Company
What We Do
With 25 years of experience serving more than 250 international clients, we are a one-stop shop for IT services and digitizing business needs. Powered by more than 500 specialists in Central and Eastern Europe, we have the expertise to close the gap between technology and your business growth
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