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Rescale is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we’re transforming how products are developed—through intelligent automation, applied AI, data management, and the integration of the world’s largest network of engineering and R&D applications. Joining Rescale means becoming part of a diverse, collaborative, and mission-driven team that’s unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We’re solving complex challenges that traditional HPC can’t—and we’re seeking passionate, curious minds to help build the next wave of breakthroughs..
We are seeking a Technical Support Engineer to join our Japan team!
In this role, you will be responsible for the following:
Becoming an expert in the Rescale platform
Learning and supporting the state-of-the-art HPC workflows on the cloud
Providing the highest quality technical support to our customers
Working in a growing globally distributed support team
Operating in an interdisciplinary team environment with developers, engineers, business, and sales personnel
Rotating On-Call responsibilities as needed
Key Qualifications include:
BA/BS or higher in Engineering, Computer Science or related field
Experience using Linux shell, preferably as a system administrator
Deep understanding of basic compute technology (storage, memory, CPU, GPU, IO)
Understanding and familiarity with HPC and parallel computing (parallel scaling, MPI, shared. memory)
Knowledge of basic networking concepts (firewalls, ports, throughput, latency)
Excellent written and verbal communication skills
Nice to Haves: Hands on experience with parallel workflows, engineering simulations, benchmarking, HPC, schedulers, and MPI Experience with shell and Python scripting
Experience in working with Enterprise customers
Experience in a customer-facing role such as customer support, customer success, pre-sales, etc.
Fluency in Japanese and working knowledge of English
Diversity, equity, inclusion and belonging are fundamental to our success. We strive to be a workplace where we:
Welcome ALL and ALL are welcome.
Show up with our whole selves or whichever parts of ourselves we’re comfortable sharing, and be ready to see the same in others.
Be ready to learn, unlearn, and learn again.
Respect others and their opinions. We practice empathy in the way we interact with each other and celebrate uniqueness as a team.
Seek to understand - ask more questions than one makes statements.
Provide safety from judgment and preserve a collaborative environment.
Who you will be working with:
Manager: Wenbo Du, Global Support Engineering Manager
Team: Misha Dennis, Mao Shan Lim, Dan Jean
Rescale is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check. Here at Rescale, we are committed to being transparent in our policies around candidate privacy. For more details on the information Rescale collects in your application, please view the Rescale Applicant Privacy Policy here.
Skills Required
- Bachelor’s degree or higher in Engineering, Computer Science, or a related field
- Experience using the Linux shell, preferably as a system administrator
- Deep understanding of storage, memory, CPU, GPU, and I/O concepts
- Understanding of HPC and parallel computing, including parallel scaling, MPI, and shared memory
- Knowledge of networking concepts such as firewalls, ports, throughput, and latency
- Excellent written and verbal communication skills
- Fluency in Japanese and working knowledge of English
- Hands-on experience with parallel workflows, engineering simulations, benchmarking, HPC, schedulers, and MPI
- Experience with shell and Python scripting
- Experience working with enterprise customers
- Experience in a customer-facing role such as customer support, customer success, or pre-sales
What We Do
Rescale is a digital engineering platform to power accelerated product development and R&D. We advance innovation by providing a platform that integrates cloud high performance computing resources, intelligent data management tools, and applied AI to accelerate modeling and simulation. Our platform delivers the industry’s largest network of engineering and R&D applications, automated workflows, and computing infrastructure to enterprises. The industries shaping the future are building on Rescale — including aerospace, automotive, energy, life sciences, semiconductor, manufacturing, and the public sector.
Why Work With Us
Our culture is based on our GRIT values, which are our four guiding pillars that inform how we work and operate at Rescale. We are committed to living our GRIT values and fostering an environment of inclusion that is both supportive and challenging, aiming to continuously develop and improve our talent with a growth mindset.
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