Welcome to Planet. We believe in using space to help life on Earth.
Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
About the Role:
The Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers. This includes developing subject matter expertise with Planet products and collaborating with other team members. The successful candidate will be able to quickly gain an understanding of remote sensing, GIS, the Planet platform, API’s, and internal applications. This is a customer-facing role in a very collaborative environment, and therefore, it requires solid interpersonal skills. You will build strong relationships with product engineering teams to ensure smooth product deployments and timely resolution of technical problems. Your contributions will directly enable customers to understand our changing world.
This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.
Applicants must have a valid work permit or legal authorization to work in the EU at the time of application. Unfortunately, visa sponsorship is not available for this role.
Impact You'll Own:
- Provide technical support to Planet customers, partners, and employees via email, phone, chat, or in person.
- Meet/exceed customer expectations regarding response frequency, quality, and overall experience.
- Build foundational relationships with partner teams, including Engineering, Customer Success, Sales, and Product Management.
- Troubleshoot complex technical issues and understand their impact on customer business priorities to develop solutions.
- Manage and prioritize product bugs and enhancement requests.
- Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products.
What You Bring:
- 4+ years of relevant experience in technical support, troubleshooting, and root cause analysis in a customer-facing role.
- 2+ years of experience in scripting languages (JavaScript, Python, Perl) and relational databases (e.g., MySQL, Oracle).
- Understanding of API integration and web application stacks.
- Familiarity with geo-spatial data, satellite imagery, and GIS applications (e.g., ESRI, QGIS).
- Experience with AWS and container-based technology.
- Ability to manage communications for critical customer situations and coordinate resources.
- Ability to multitask, prioritize workload, and work both independently and collaboratively.
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical education and work experience.
- Willingness to travel as necessary to client sites and to participate in scheduled weekend on-call support.
What makes you stand out:
- Experience with Zendesk, JIRA, or comparable ticketing systems
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
- Ability to maintain a professional demeanor when handling complex user issues
Application Deadline:
October 3, 2026 at 11:59p PT
Benefits While Working at Planet:
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Why we care so much about Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.
EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.
Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to [email protected] or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.
Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.
Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact [email protected] with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.
Skills Required
- 4+ years relevant experience in technical support, troubleshooting, and root cause analysis in a customer-facing role
- 2+ years experience in scripting languages (JavaScript, Python, Perl)
- Experience with relational databases (MySQL, Oracle)
- Understanding of API integration and web application stacks
- Familiarity with geo-spatial data, satellite imagery, and GIS applications (ESRI, QGIS)
- Experience with AWS
- Experience with container-based technology
- Ability to manage communications for critical customer situations and coordinate resources
- Ability to multitask, prioritize workload, and work both independently and collaboratively
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical education and work experience
- Willingness to travel as necessary to client sites and participate in scheduled weekend on-call support
- Hybrid role: work from Berlin office 3 days per week
- Valid work permit or legal authorization to work in the EU at time of application (visa sponsorship not available)
- Experience with Zendesk, JIRA, or comparable ticketing systems
- Excellent written and verbal communication skills
- Ability to maintain a professional demeanor when handling complex user issues
Planet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Planet and has not been reviewed or approved by Planet.
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Equity Value & Accessibility — Equity grants are highlighted as a meaningful part of total compensation, with offers often including generous equity packages and stock options. Equity is framed as a key component alongside base salary and bonus in competitive total compensation packages.
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Healthcare Strength — Health coverage is portrayed as robust, spanning medical, dental, and vision options, disability coverage, and strong mental-health support without stated visit limits. Some plan choices are described as low-cost to employees and paired with wellness perks like fitness subsidies and app subscriptions.
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Leave & Time Off Breadth — Time off is described as expansive, featuring flexible or unlimited PTO, a broad set of paid company holidays, and periodic company‑wide days off. Paid parental leave and dedicated volunteer time further extend time‑away options.
Planet Insights
What We Do
You can’t fix what you can’t see. Planet believes in using space to help life on Earth. We design, build, and operate a constellation of earth-imaging satellites that deliver a dataset of geospatial imagery used to help solve the worlds most critical problems. Planet is passionate about building a community of diversity, belonging and inclusion.
Why Work With Us
Do you want to be a part of a mission-driven agile aerospace company? Planet’s team is an inspiring mix of experts from a variety of domains, who control every component of hardware design, satellite manufacturing, image processing, and software engineering. We strive to put our team members first and foster empowering careers in space technology.
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