Are you excited by the prospect of working with prestigious global brands?
Do you enjoy working with customers to solve complex technical problems?
Join our team
Our team boasts some of the most talented and experienced cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, processes, and knowledge to diagnose and resolve product, platform, and customer issues.
Collaborate with the best-known global brands
We are looking for a highly motivated, proactive, and knowledgeable engineer to join our customer support team. This is an opportunity to work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat.
As an Elite Support Engineer, you will be responsible for:
- Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers.
- Learning and gaining in-depth experience in Micro-segmentation and zero-trust network security.
- Building and maintaining relationships with large enterprise customers, acting as their primary point of contact for technical inquiries and issues.
- Owning the problem resolution and collaborating with internal teams.
- Analyzing technical issues and proposing solutions to prevent issues.
- Working closely with Engineering teams on customer issues.
Do what you love
To be successful in this role you will:
- 3+ years of experience providing technical solutions & support for Enterprise customers.
- Have prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams.
- Have knowledge of the technologies: Linux Operating System (Mandatory), Windows Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies, K8s.
- Have high availability and cultivate a mindset focused on responsiveness.
- Have Basic knowledge of any scripting Languages like Bash, PowerShell, and Python.
- Have high level of English - verbal and written.
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Top Skills
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
Gallery
