Technical Support Engineer
Melbourne, Australia
Home & Rowville Office Hybrid
Act as Staff Technical Support Engineer in rotation for 2 different areas within DWDM e2e project environment:
1. DWDM system engineer for our Test facility in Melbourne DWDM Care system engineer
2. DWDM system engineer for our Test facility in Rowville, Melbourne
Act as DWDM system engineer to test already designed and build up DWDM rings in a test environment with the following activities:
- Prepare the test documentation for the specific DWDM system
- Quality checks on the build system
- Commissioning of the DWDM system
- Loading the configuration files
- Testing/troubleshooting
- Final configuration settings
- Test documentation
- Customer presentation
- Proof Of Concept/Demo
- Handover for site delivery
Care services:
Act as customer’s interface for advanced Care service delivery and support, often in several areas/countries if requested. Work with large and / or complex projects or troubleshooting cases. Scope is often solution/system level.
- Provide advanced technical support for queries (customer & internal), according to customer contract and internal support model.
- Leading role in complex troubleshooting cases, including 3rd party equipment and Multivendor Interfaces
- Responsible for meeting contracted response times.
- Responsible as technical customer contact
- Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery
- System tracing and protocol flow analysis, expert in utilizing troubleshooting tools
- Participate in 24X7 Oncall Roster
Generic knowledge and activities
- Project management duties (e.g. planning of a subproject or special Care projects, technical manager substitute, managing subcontractors).
- Consultancy type of activities: Applies customer understanding in customer relationship building, opportunity identification
- Type testing in test bed and writing test cases based on feature requirements or functionalities
- Method of procedures for SW upgrades
Experience and Education
- Bachelor’s or Master’s degree, preferably from electrical engineering, communications engineering or physics.
- Good understanding of physical backgrounds and system architecture of Packet Optical systems
- 7+ years relevant experience
- Experiences in planning and setup of test beds for optical system verification
Professional Experience
- Advanced Knowledge of Optical Transport Network.
- Advanced Knowledge of DWDM technologies/product
- Advanced Knowledge of ROADM/DWDM, OTN, GMPLS, WSON, SDH, Ethernet Layer2 & Layer3, PTN/MPLS-TP technologies
- Advanced Knowledge of System testing
- Advanced foundation-knowledge in Network Management System and OAM concept
- Advanced DCN design and deployment skills for Optical Transport Network
- Advanced Skills of Information seeking
- Knowledge of Industry transport products (at least product theory and implementation)
- Basic Knowledge of Project Management
- Fluent English, both written and spoken
#LI-GA1
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“This position requires direct or indirect access to certain confidential information, hardware, software, technology, or technical information (referred to here as “Export-Controlled Information”) controlled under the U.S. International Traffic in Arms Regulations (ITAR) and/or the U.S. Export Administration Regulations (EAR). All personnel in this position must be eligible to or be able to obtain authorization from the appropriate agency to access applicable Export-Controlled Information. The U.S. Department of Commerce currently requires a foreign person with a most recent citizenship or permanent residency of Sudan, Ukraine, or a country currently designated in Country Group D:1, E:1 or E:2 (Supplement No. 1 to Part 740, Title 15) to have an export control license to access our Export-Controlled Information, unless they meet certain exemptions provided under U.S. export control laws and regulations. The list of applicable countries in Country Group D:1, E:1 or E:2 may be updated by the U.S. government from time to time. The current processing time for an export control license is approximately 4 to 6 months.
Your employment or engagement with Infinera shall be contingent on verifying your eligibility or requirement for obtaining a necessary license and/or authorization from the appropriate agency. You will be required to provide certain information for export control compliance assessment purposes, and your information will be reviewed by Infinera's hiring and export control teams to ensure compliance with the U.S. export control laws and regulations. Infinera will collect necessary documents (such as proof of citizenship etc.) to assess license/authorization requirements if you are offered and accept the position.”
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
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What We Do
Infinera is revolutionizing telecommunications networks with innovative, industry-leading connectivity solutions. Our offerings include high-end subcomponent technology, systems for network infrastructure, automation software, advanced optical compound semiconductor manufacturing, & professional services. As a global supplier, we empower mobile service providers, internet content providers, cloud operators, submarine operators, governments & enterprises to scale network bandwidth, boost service innovation, and automate network operations. We are committed to continuously expanding and enhancing our world-class offerings to meet the changing needs of more than 1,000 customers in over 100 countries across six continents. Our connectivity solutions are powered by the world’s best embedded & pluggable optical engines, which are designed, developed & manufactured in Infinera’s U.S.-based optical semiconductor fabrication center and are application-optimized for edge, metro, long-haul, and submarine transport networks. Our agile, open, compact & modular networking platforms enable network operators to rapidly and easily take advantage of best-in-class technology. Our software automation solutions optimize traffic flows and automate workloads to enable network operators to cost-effectively deliver secure bandwidth to their customers where and when needed. With these solutions, our goal is to create a connected world with unlimited bandwidth for everyone – everywhere, always, and instantly. What Inspires Us? A connected world with unlimited bandwidth for everyone – everywhere, always & instantly. What Motivates Us? Delivering innovative and impactful coherent optical technologies and open optical solutions that unlock new value for our customers. What Drives Us? To be a valued investment for our shareholders’ money, our customers’ CapEx and our employees’ time by delivering an unrivaled customer experience from an inclusive culture of innovation for our customers.
