The Role
Provide product demonstrations and technical training, troubleshoot customer issues remotely or onsite, assist with installation and operation of PV and energy storage products, create product brochures, manuals and videos, and perform other duties as assigned.
Summary Generated by Built In
Kstar, a leading global new energy solution provider, boasts a well-established presence in key solar markets worldwide. Our expertise spans the spectrum, delivering cutting-edge PV inverters and energy storage systems featuring CATL battery solutions. Our offerings cater to residential, commercial & industrial, and large-scale utility applications.
Backed by 30 years of experience in electrical and electronic technology, Kstar is committed to generating superior new energy solutions for a diverse global clientele. With an impressive 50GW of KSTAR products already installed worldwide, we have earned the trust of energy companies and customers globally. Our unwavering commitment to reliability is at the forefront of our product development lifecycles.
Tasks
1\. Provide product demonstration and technical training to customers.
2\. Handle customer complaints efficiently and accurately, by remote instruction or onsite trouble shooting.
3\. Help customers on product installation and operation.
4\. Design product brochures, operation manual manuals and videos.
5\. Other work assigned by the leadership.
Requirements
1\. Bachelor's degree or above, majoring in power electronics, electrical automation or other engineering disciplines is preferred.
2\. At least 1 year of After-sales or technical support experience, familiar with PV energy storage systems, lithium battery, UPS. Excellent graduates can be considered.
3\. Proficiency in written and spoken English, Spanish and Chinese.
4\. Business travels are required.
Backed by 30 years of experience in electrical and electronic technology, Kstar is committed to generating superior new energy solutions for a diverse global clientele. With an impressive 50GW of KSTAR products already installed worldwide, we have earned the trust of energy companies and customers globally. Our unwavering commitment to reliability is at the forefront of our product development lifecycles.
Tasks
1\. Provide product demonstration and technical training to customers.
2\. Handle customer complaints efficiently and accurately, by remote instruction or onsite trouble shooting.
3\. Help customers on product installation and operation.
4\. Design product brochures, operation manual manuals and videos.
5\. Other work assigned by the leadership.
Requirements
1\. Bachelor's degree or above, majoring in power electronics, electrical automation or other engineering disciplines is preferred.
2\. At least 1 year of After-sales or technical support experience, familiar with PV energy storage systems, lithium battery, UPS. Excellent graduates can be considered.
3\. Proficiency in written and spoken English, Spanish and Chinese.
4\. Business travels are required.
Skills Required
- Bachelor's degree or above (preferably in power electronics, electrical automation, or other engineering disciplines)
- At least 1 year of after-sales or technical support experience (excellent graduates may be considered)
- Familiarity with PV energy storage systems, lithium batteries, and UPS
- Proficiency in written and spoken English, Spanish, and Chinese
- Willingness to travel for business
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The Company
What We Do
KSTAR is a global leader in the research, development, and manufacture of uninterruptible power supply (UPS) systems, modular data centers, photovoltaic (PV) inverters, and energy storage solutions (ESS). As a leading global new energy solution provider, the company specializes in integrated solar and energy storage solutions, focusing on sustainable power and innovative energy infrastructure for a wide range of international projects worldwide.
