Introduction
Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.
Job Description
- Able to solve technical issues in Positioning competency.
- Picking up another competency (Handling) will be required at a later stage.
- Provide 7x24 on-call support (on-site when necessary) to the 1st line team during escalation.
- Engage with GSC or Factory support (D&E, Service Engineering, etc) effectively during escalation and maintain the relationship with related peer groups (e.g. TS engineers from other countries).
- Lead in technical escalations in terms of defining Deterministic, Future Looking Action Plan (DFLAP) and communicating clearly with all stakeholders.
- Attend customer meetings together with fab team when necessary.
- Involve in various projects and continuous improvement initiatives from both internal and external customer.
- Perform specialized technical services to Sales and / or other departments or (internal) customers, function as a point of technical expertise.
- Keep up with relevant developments in own specialist field, teach others in own field of expertise.
- Actively share information and Best Known Methods (BKM) within local organization and peer groups.
Personal attributes:
- Strong logical thinking, problem solving skills, attention to details and a quality mindset.
- Good professional communication and presentation skills with all internal and external stakeholders.
- Possesses strong will to keep pushing himself/herself to achieve more and exceed expectations.
- Proactive attitude and open mindset towards learning and self-growth.
- Excellent teamwork and strong ownership are mandatory.
- Flexibility is highly appreciated, given the dynamic business environment in the local team.
- Able to withstand high stress and work independently during escalations.
Education
- Degree or Diploma in Electronics / Electrical Engineering/Mechatronics
Experience
- At least 2-3 years' working experience for Diploma holders (semiconductor industry preferred)
Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- Degree or Diploma in Electronics / Electrical Engineering/Mechatronics
- At least 2-3 years' working experience for Diploma holders in semiconductor industry
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
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