Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide.
Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits.
Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.
Job Title: Technical Support Engineer
Location: Remote (APJ timezone)
About Yugabyte
Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.
Role Overview
We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.
The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.
Key Responsibilities
- Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
- Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
- Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
- Maintain detailed case documentation and follow established support processes.
- Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
- Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
- Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.
What We’re Looking For
- Experience: 3-5 years of industry experience in a technical role.
- Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
- Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
- Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
- Proactive, customer-first mindset, with patience and persistence when resolving issues.
- Ability to work independently in a fully remote environment while collaborating across global teams.
- Logistics & Schedule
- Work Hours: This position is aligned with early morning IST hours.
- Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).
Nice to Have (but not required)
- Experience in a technical support, customer success, or DevOps/SRE role.
- Familiarity with open-source software and community-driven projects.
- Knowledge of PostgreSQL or other relational databases.
Why Join Us?
- Work on cutting-edge database technology used by top enterprises worldwide.
- Collaborative, growth-oriented team culture that values learning and innovation.
- Flexible remote work environment with strong work-life balance.
- Competitive compensation and benefits.
Equal Employment Opportunity Statement:
As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
To review Yugabyte's Privacy Policy please visit Yugabyte Privacy Notice.
Skills Required
- 3-5 years of industry experience in a technical role
- Strong technical foundation in databases, distributed systems, or cloud platforms
- Excellent problem-solving and analytical skills
- Strong communication skills to interact with technical and non-technical audiences
- Ability to work independently in a fully remote environment
Yugabyte Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Yugabyte and has not been reviewed or approved by Yugabyte.
-
Fair & Transparent Compensation — Pay is positioned as competitive for U.S. engineering roles, with total compensation described as aligned with mid-stage startup norms. Base salary ranges for mid-level engineers are framed as strong relative to the Bay Area market.
-
Healthcare Strength — Health coverage is characterized as comprehensive, spanning medical, dental, and vision with high employer premium coverage in the U.S. Mental health support and low-deductible plan design are also highlighted as meaningful parts of the package.
-
Leave & Time Off Breadth — Time-off offerings are described as broad, including unlimited PTO with typical usage levels cited and additional holiday coverage. Parental leave policies are called out as a notable component of the overall benefits mix.
Yugabyte Insights
What We Do
At Yugabyte, we're building a diverse, multi-generational company with the vision to make YugabyteDB the distributed SQL database of choice for mission-critical cloud native applications. After a decade spent modernizing their IT infrastructure and applications, we are seeing companies enter a new phase of database modernization initiatives. We aim to be their database partner on this journey.
Why Work With Us
It’s easy to claim that your company is a best place to work, but at Yugabyte we know that we are. Why? Because our Yugabeings tell us so. Being able to work with and learn from smart people all over the world, along with a sense of ownership, mentoring opportunities, and pride in a job well done. That's what being a Yugabeing is all about.
Gallery
.jpeg)
