Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide.
Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re looking for an experienced Frontline Support Engineer to join a newly formed APAC Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering.
Our Frontline Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. APAC Frontline engineer will cover 5 days weekly, might include one day over the weekend and the Shift could start at 7 am (no night shifts).
Responsibilities- Owning problems through to resolution using all available resources at your disposal
- Provide real-time support using Slack and remote troubleshooting during APAC timezone
- Deliver best-in-class technical support for Fireblocks's SaaS platform
- Escalate technical issues to the Senior Support Team as required
- Collaborate with the Senior Support team during outage situations and participate in war room calls
- Adoption and adherence to business processes and policies
- Since the Frontline Support team is our first line of defence, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentation.
- At least 1-3 years experience as a Technical Support Engineer (or a similar role)
- Ability to work under high pressure and troubleshoot with effective time management
- Work ethics/ability to work unorthodox hours in case needed
- API implementation and debugging
- Excellent communication skills, both oral and written
- Excellent troubleshooting and analytical skills
- BS/BA degree in Computer Science or equivalent field
- Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support
- Knowledge of Databases, Kibana, Grafana, OpenSearch, Scripting (Python/Perl/Bash/Javascript) or LogStash
- Understanding of cryptographic algorithms utilized by public blockchain networks (e.g., elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics)
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
Please see our candidate privacy policy here.Skills Required
- At least 1–3 years of experience as a Technical Support Engineer or in a similar role
- Ability to work under high pressure and troubleshoot with effective time management
- Ability to work unconventional hours when needed
- API implementation and debugging experience
- Excellent oral and written communication skills
- Excellent troubleshooting and analytical skills
- Bachelor’s degree in Computer Science or an equivalent field
- Experience supporting SaaS-based products or relevant experience in financial services, technology, or technical support
- Knowledge of databases, Kibana, Grafana, OpenSearch, scripting, or Logstash
- Understanding of cryptographic algorithms used by public blockchain networks
Fireblocks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fireblocks and has not been reviewed or approved by Fireblocks.
-
Healthcare Strength — Healthcare is described as premium, with comprehensive medical and mental-health coverage and access to tax-advantaged accounts highlighted in public materials. Wellness resources such as gym programs and mindfulness tools further reinforce the health focus.
-
Leave & Time Off Breadth — Time off is framed as generous and flexible, and paid parental leave is explicitly included. Family-forming reimbursement is also called out, broadening support for different life stages.
-
Equity Value & Accessibility — Equity is presented as a meaningful part of total compensation, with job postings emphasizing stock options alongside competitive salary. Many roles also reference target bonus or OTE components.
Fireblocks Insights
What We Do
For institutions that need to store and move digital assets without the operational or security headache. Fireblocks streamlines operations by bringing all your exchanges, OTCs, counterparties, hot wallets, and custodians into one platform. Wallets, deposit addresses, and API credentials are secured using patent-pending chip isolation technology and the newest breakthrough in cryptography (MPC). Institutions are using Fireblocks to move funds securely in seconds – instead of hours.
.jpeg)
