Company Description
We are looking for a Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for the Customer platforms’ availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.
You will be part of a dynamic team with a balanced mix of software and technology infrastructure backgrounds. The Technical Support Engineer will provide subject matter expertise, resolve break/fix scenarios, and engage broader teams when necessary. You will partner with engineers, vendors, and client services to deliver successful technical solutions. This role requires limited supervision and guidance while executing associated functions and responsibilities.
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CUSTOMER
The Сustomer is a rapidly growing US AdTech company. Founded by three ex-Googlers, it has a highly technical team and an excellent technological culture. This product provides extremely high-scale Bidder-as-a-Service solutions in advertising technology, works with global businesses, and has raised $28M to date (including the most recent Series B raise of $15M).
Job Description
- Troubleshoot platform issues
- Participate in on-call rotations and be an escalation contact for service incidents
- Address customer escalations, providing timely solutions and support
- Configure and set up new customer environments to meet specific requirements
- Respond promptly to PagerDuty alerts to ensure system reliability and uptime
- Monitor production systems to proactively identify and mitigate potential issues
- Provide clear and helpful responses to inquiries on Slack
Qualifications
- At least 4 years of experience in a technical support role
- Proficiency in one of the following programming languages: C++, Java, JavaScript, or Python
- Strong experience with SQL
- Hands-on experience with AWS services
- Familiarity with CI/CD processes and best practices
- Solid experience working with Linux systems
WOULD BE A PLUS:
- Experience in the AdTech domain
Additional Information
PERSONAL PROFILE
- Proactive attitude
- Desire to develop new and unique ways to improve the organization and to create new opportunities
- Willingness to learn quickly and grow within a team of support engineers
- Excellent communication skills
- Problem-solving and analytical skills
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What We Do
Sigma Software Group, an award-winning and trusted IT partner, has been serving customers for over 21 years, providing comprehensive IT solutions to various businesses, ranging from startups to established software product houses. As one of Europe's substantial IT consultancies, it brings together a dedicated workforce of over 2,100 professionals in 40 offices across 19 countries. With a diverse client base, including more than 300 enterprises, including Fortune 500 stalwarts, Sigma Software Group is a preferred choice for developing solutions that help businesses create cutting-edge products while meeting their unique needs.
Sigma Software Group operates as a dynamic ecosystem of tech companies, offering 25 ready-to-implement innovative products and 40+ value-added services. Furthermore, Sigma Software Group is committed to fostering innovation through initiatives such as the Sigma Software Labs business incubator, Sigma Software University, the SID Venture Partners VC Fund, UA Tech Network, Techosystem, the European Business Association, and other collaborative efforts.
Since 2015, Sigma Software Group has consistently earned recognition on the IAOP's prestigious World's Top 100 Outsourcing list. The company's accomplishments have also been acknowledged by prominent global media outlets such as Forbes, CNBC, The Times, and Reuters
