Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.
Job DescriptionLocation : 150 W Warrenville Road – Naperville, IL (60563)
Duration : 3+ months(With a high possibility of extension)
Job Description:
• The Technical Support Agent is responsible for complex issue resolution affecting the point of sale, back office and credit card processing for all channels of trade.
• Provides support for hardware and software related issues.
• Dispatches to third party vendors and monitoring issue to resolution.
• The responsibilities include interacting with site personnel, third party vendors and other BP representatives.
• Position requires effective problem solving, a thorough understanding of software applications and the interdependencies of site configuration when investigating issues, advanced troubleshooting skills and the ability to learn new concepts quickly.
• Utilizes remote access to re-establish customer based systems.
• Recognizes when an escalation is required and communicates with vendor and site operator to ensure required servicing is appropriately coordinated.
Key Accountabilities:
• Advanced troubleshooting of POS and Back office hardware, software, networking, credit card processing, accounting data journey and variance issues
• Provides Level II technical support and resolve escalated customer problems
• Prioritize and handles daily activities for unresolved escalations and follows up with the site as needed
• Contacts and works with the site personnel to resolve issues
• Escalate to third party vendors and works with the vendors until issues are resolved
• Identify chronic issues affecting a site performance
• Provide software and hardware support for proprietary systems on Win 95, MSDOS, Win 2000, Win XP
• Support for LAN and IP based systems
• Perform problem investigation and research to resolve system related issues: search databases containing records of problems, symptoms & solutions.
• Consult vendor documentation and information systems for symptoms & solutions.
• Provide technical assistance for field representatives
• Record and maintain information about all assigned user problems in the customer management system
• Creating and updating knowledge base documentation for continuous improvement
Qualifications• Bachelor’s degree or equivalent experience preferred.
• Minimum 2 years technical software support.
• Experience with MSDOS, Win 95, Win NT, Win 2000, Win XP, SQL and Databases.
• Strong PC skills including MS Office and ability to navigate and use software.
• A+ and Network+ certification preferred.
• Experience with VNC and Remote desktop preferred.
• Minimum 1 year Point of Sales troubleshooting experience preferred.
• Minimum 1 year network related experience preferred.
• Accounting experience preferred.
Additional InformationTo know more about this opportunity, please contact:
Himanshu Prajapat
himanshu.prajapat(at)collabera.com
973-606-3290
Skills Required
- Bachelor's degree or equivalent experience preferred
- Minimum 2 years technical software support
- Experience with MSDOS, Win 95, Win NT, Win 2000, Win XP, SQL and Databases
- Strong PC skills including MS Office
- A+ and Network+ certification preferred
- Experience with VNC and Remote desktop preferred
- Minimum 1 year Point of Sales troubleshooting experience preferred
- Minimum 1 year network related experience preferred
- Accounting experience preferred
Collabera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.
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Fair & Transparent Compensation — Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
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Career-Linked Recognition & Rewards — Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
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Wellbeing & Lifestyle Benefits — Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.
Collabera Insights
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
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