Technical Support Coordinator

Posted One Month Ago
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Exton, PA, USA
In-Office
Mid level
Professional Services • Energy • Appliances • Renewable Energy
The Role
Provide escalation technical support and troubleshooting for field HVAC technicians, develop and deliver classroom and field training, create training materials and standards, research new equipment, identify root causes of recurring issues, and communicate recommendations to managers and leadership.
Summary Generated by Built In
Join Our Brandywine TeamAre you ready to advance your career in a dynamic and essential industry?We are expanding and seeking motivated individuals to join our team.

At Brandywine Valley Heating and Air Conditioning we believe our success comes from our people. We are looking for candidates who are eager to grow, learn, and work collaboratively. If you are driven by challenges and see them as opportunities, we want to hear from you!


Why Join Brandywine?

  • Professional Growth: continuous learning and development opportunities.
  • Team Environment: Work with a supportive and collaborative team.
  • Ethical Standards: We do the right thing for our customers and employees.
  • Family Owned and Operated

Position Duties:

  • Provide technical support and troubleshooting guidance to field technicians and applicable departments.
  • Serve as an escalation point for difficult service, maintenance, repair, and installation issues.
  • Develop and deliver classroom, hands-on, and field-based technical training.
  • Create and maintain training materials, competency checklists, technical standards, and troubleshooting resources.
  • Establish consistent expectations for repairs, maintenance, installations, diagnostics, and workmanship.
  • Partner with department leaders to define technician skill requirements and development paths.
  • Research new equipment, products, systems, and technologies before they are widely implemented in the field.
  • Identify recurring technical issues, determine root causes, and recommend corrective actions.
  • Communicate technical findings, standards, and recommendations to technicians, managers, and leadership.

Required Qualifications:

  • Strong working knowledge of HVAC systems, equipment, service, maintenance, repair, and installation.
  • Demonstrated field experience troubleshooting and resolving technical problems.
  • Ability to read, understand, and apply manufacturer documentation and technical specifications.
  • Experience developing or delivering technical training, instruction, or hands-on coaching.
  • Strong verbal and written communication skills with the ability to explain complex technical topics clearly.
  • Ability to influence technical performance, promote accountability, and work collaboratively across departments.
  • Strong problem-solving, decision-making, initiative, and independent follow-through.

*We are an Equal Opportunity Employer and all inquiries are kept confidential.




Skills Required

  • Strong working knowledge of HVAC systems, equipment, service, maintenance, repair, and installation.
  • Demonstrated field experience troubleshooting and resolving technical problems.
  • Ability to read, understand, and apply manufacturer documentation and technical specifications.
  • Experience developing or delivering technical training, instruction, or hands-on coaching.
  • Strong verbal and written communication skills with the ability to explain complex technical topics clearly.
  • Ability to influence technical performance, promote accountability, and work collaboratively across departments.
  • Strong problem-solving, decision-making, initiative, and independent follow-through.
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The Company
30 Employees
Year Founded: 1993

What We Do

Brandywine Valley Heating & Air Conditioning specializes in residential and commercial HVAC services, providing installation, service, and repair since 1993. Serving Chester County, they offer emergency services and design-build options for commercial and custom home projects. The company employs NATE-certified technicians and is known for its commitment to core values, community outreach, and high-quality workmanship.

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