Technical Support Associate

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
ZS IT S upport teams are aligned with the company's business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services.
TECHNICAL SUPPORT ASSOCIATE
We are seeking an experienced, professional Technical Support Associate in our Philadelphia office. The position will provide customer-oriented, end user support for PC, MacBook and mobile device users in the Philadelphia office, as well as remotely supporting additional ZS users. This is an in-person position, requiring 5 days per week in office presence.
What you'll do:

• Develop a strong relationship with office leadership and ZS staff.
• Assist users in the setup and configuration of computer hardware and software
• Act as owner and ensure resolution of local internal technical issues and requests.
• Utilize ticketing systems to track and resolve incidents.
• Complete administrative tasks, such as initiating vendor\supplier service, asset management, and assisting with organizational efforts.
• Coordination with geographically distributed IT team.
• Participate in IT team projects as assigned.
• Provide technical training for new recruits and any new technology deployments.
• Provide in-person and remote support for PC/Mac laptops, printers, mobile devices.
• Process upgrades of laptop hardware and operating systems.
• Availability for off-hours maintenance and critical incidents.
• Occasional weekend work

What you'll bring:

• Bachelor's degree required with record of high academic achievement.
• 2-4 years' relevant technical support experience, preferably working with remote users.
• Apple Certified Support Professional (ACSP), Apple Certified Associate - Mac Integration, Microsoft (i.e. MCP or MCTS) and ITIL certifications preferred.
• Basic understanding of Windows 11 and Microsoft O365
• Knowledge of Mac setup and management.
• Strong customer service orientation.
• Effective oral and written communication and organizational skills.
• Eagerness to contribute in a team-oriented environment.
• Ability to work methodically and analytically in a problem-solving environment.
• Experience in enterprise technical support functions.
• Installation and configuration of business applications (i.e. Apple Mac OS, MS Windows 11, O365 , current web browsers, etc.).
• Experience with integrating Apple Mac in a Windows environment.
• Experience with system, account, and access provisioning (Active Directory).
• Experience in troubleshooting software, hardware, and connectivity issues, across both PC and Mac platforms.
• Experience with supporting mobile devices, both iOS and Android.
• Experience with basic networking
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways.
• Milestone training programs aligned to career progression opportunities.
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions.

Hybrid working model:
ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com