Innovid

Technical Support Analyst

Posted 4 Days Ago

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Hiring Remotely in Buenos Aires, Ciudad Autónoma de Buenos Aires, ARG

Remote

Junior

AdTech • Digital Media • Marketing Tech • Analytics

The Role

As a Technical Support Analyst, you will provide 1st and 2nd tier support for Innovid's products, liaising between teams, troubleshooting issues, and documenting findings. You'll also script data reports and work closely with clients.

Summary Generated by Built In

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.
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We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

Innovid is seeking a Technical Support Analyst to join our rapidly growing global organization. This role will work closely with Product, R&D, Client Services, Sales, publishers, and clients to troubleshoot, investigate, and solve technical issues. The ideal candidate possesses a strong functional knowledge of a wide range of web-related technologies and can communicate directly with clients and stakeholders in a clear and concise manner. The Impact You'll Make:

Provide first-level and internal/external escalation support on all Innovid solutions/products
Provide exceptional customer support via verbal and written communication
Liaise between Client Services/Sales teams and R&D on product defects and escalations
Develop and maintain custom analytics reports for both internal and external needs
Troubleshoot data anomalies and discrepancies
Service access management requests
Document troubleshooting procedures

What You'll Bring to Us:

+3 years of experience in a technical client-facing role
Advanced English Skills (Oral and Written Communication)
Experience in SQL query use and development
Experience with HTML5 (HTML/CSS/JavaScript) - an advantage
Experience with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools, etc) - an advantage
Experience with ticketing system - an advantage
Experience with REST APIs - an advantage

#LI-SK1

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.

Top Skills

CSS

HTML

HTML5

JavaScript

Postgres

Rest Apis

SQL

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The Company

HQ: New York, NY

581 Employees

Year Founded: 2007

What We Do

Innovid powers connected TV (CTV) advertising streaming, personalization, and measurement for the world’s largest brands. Through a global infrastructure that enables data-driven personalization, real-time decisioning, scaled ad serving, and accredited measurement, Innovid offers its clients and partners streamlined solutions that optimize the value of advertising investments across screens and devices. Innovid is an independent platform that leads the market in CTV innovation, powered proprietary technology and exclusive partnerships designed to fuel the future of TV advertising. NYSE: CTV Headquartered in New York City, Innovid serves a global client base through offices across the Americas, Europe, and Asia Pacific.

Why Work With Us

Our family-centric, generous, daring, and unbeatable team is the key to our continued success in our quest to change how audiences experience advertising. We are people first, united through the knowledge, care, passion, and generosity we all share. We are unbeatable with a powerful positive spirit that embraces challenges and change. Join us!