Clario are seeking an experience Technical Support Analyst (Internally referred to as a "Technical Support Analyst") to provide first-level customer service in support of clinical trials deployed at hundreds of clinical sites worldwide and designs, reviews, analyses, and supports CLARIO's production data communications system. The Technical Solutions Analyst provides first-level customer service in support of clinical trials deployed at hundreds of clinical sites worldwide and designs, reviews, analyses, and supports CLARIO's production data communications system.
What you'll be doing
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Performs investigations to identify root cause of any telecom interruptions to CLARIO
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Provide Mobile Device Management Support and configuration
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Makes suggestions to engineering, marketing, CLARIO Project Teams and Sales, and users regarding mobile data communications, software, and hardware solutions
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Offers telecom support, training and troubleshooting leadership to the CLARIO Customer Care in particular, and CLARIO overall as well
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Works to ensure uninterrupted mobile telecom access to the data devices provided by CLARIO to its customers, as well as user-owned devices
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Research and recommend vendors and various services
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Coordinates upgrade schedules with internal or external stakeholders and program owners
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Perform advanced support related tasks and special projects as assigned by management
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Learn and provide current technical information, standard procedures, and best practices for deploying CLARIO products and services
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Escalate issues to Clario vendors as needed
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Maintain information database and generate reports from various systems
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Work with clinical sites to ensure accessibility to our technology
What You'll Bring
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Bachelor’s degree in business administration or MIS, or related degrees
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1-3 years of experience in the field of mobile telecommunications or technical support
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Familiarity with Wireless, Wired, Wi-Fi, GSM, LTE (2G, 3G, 4G), GPRS and other telecommunication standards, protocols, and practices.
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Healthcare, medical, or clinical experience is advantageous but not essential, full training will be provide
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Strong interest in the application of new technology to the clinical trials process
At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.
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What We Do
-- Clario has been named a Top Workplace by Energage for the 2022 Top Workplaces USA national awards. --
Clario generates the richest clinical evidence by fusing our deep scientific expertise and global scale into the broadest endpoint technology platform. By doing this, we empower our partners to transform lives.
With almost 50 years of experience, 19,000 clinical trials, and 870 regulatory approvals, Clario has mastered the ability to generate rich evidence across a Trial Anywhere™ portfolio: decentralized (DCT), hybrid and site-based clinical trials. With 30 facilities in nine countries across North America, Europe, and Asia Pacific, Clario delivers the power of certainty.
Partners
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Clario brings the best of ERT and Bioclinica together to
work alongside our partners to solve some of their biggest questions on topics such as:
- eCOA vs. paper
- Decentralized Clinical Trial (DCT)
- Rescue a clinical trial
- Broad endpoint technology: cardiac safety, imaging, respiratory
And many more.
People
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We are so honoured to be named a 2022 Top Workplace by Energage. One of our leading values at Clario is People First Always. We help individuals build meaningful careers at Clario as they serve to help transform patients lives.
Join us on this journey and check out our careers page:
https://clario.com/careers/
