Job Description
The Technical Support Analyst
Fulltime/Permanent Job
The Technical Support Analyst plays a critical role in an organization's IT infrastructure by providing first-line technical support to users. They are responsible for responding to user inquiries, diagnosing, and resolving technical issues, and documenting the steps taken to resolve problems. In addition to resolving immediate issues, Technical Support Analysts also identify and escalate issues that require higher-level support and follow up with users to ensure their satisfaction with the resolution.
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
Datamatics enables enterprises to go Deep in Digital to boost their productivity, customer experience, and competitive advantage. Datamatics’ portfolio spans across three pillars of Digital Technologies, Digital Operations, and Digital Experiences. It has established products in Intelligent Document Processing, Robotic Process Automation, AI/ML models, Smart Workflows, Business Intelligence, and Automatic Fare Collection. Datamatics caters to a diverse global clientele across Banking, Financial Services, Insurance, Healthcare, Manufacturing, International Organizations, and Media & Publishing. The Company has a presence across four continents with significant delivery centres in the USA, India, and the Philippines. To learn more about Datamatics, visit www.datamatics.com.
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