Technical Support Analyst
8am-5pm PST/10am-7pm CT /11am-8pm EST
Hybrid
Wilmington, DE/Lewisville, TX/Springfield, IL/Tallahassee, FL/Sacramento, CA
The Technical Support Analyst position within the support organization is primarily responsible for working with financial customers to help with inquiries related to the Lien Perfect for Lenders software and products. The Technical Support Analyst develops a high-level knowledge of the Lien Perfect products and couples that with technical knowledge of Microsoft enterprise systems and related information technologies to validate customer questions and triage customer inquiries.
The Technical Support Analyst primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for questions of a technical nature. This role will occasionally require overtime, including weekends based on customer inquiry trends/needs. Travel is not typically required for this position.
Position Responsibilities
- Provide technical case support (all channels) for all Lien Perfect customers and other internal CSC teams using the then-current tools available to the Support organization.
- Collaborate with a distributed team, including development, quality assurance, project management, and product management teams to support quality software in a fast-paced environment.
- Work independently and with minimal supervision, making sound decisions based on previous experience and with an understanding of the Lien Perfect products and customer base.
- Document all customer issues in the CSC case tracking system and assign or document appropriate solutions to the customer issue.
- Provide appropriate solutions to all customer inquiries.
- Review knowledge base solutions to ensure overall quality of our knowledge base and online support capabilities.
- Develop proficiency in all Lien Perfect products from a technical perspective.
- Perform release testing, as required, of customer scenarios both prior to and after a new Lien Perfect product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements.
- Assist on various projects as assigned.
- Learn new technology and experiment with potential internal efficiency solutions.
- Demonstrate consistently exemplary standards of ethical conduct.
- Coach and mentor more junior team members.
Position Qualifications and Requirements
- Relevant software or customer service support experience.
- High standards of customer service and support, honesty, and integrity.
- Proficiency with Microsoft products.
- Ability to quickly learn CSC technologies.
- Ability to accurately and completely document case information into the CSC case tracking software.
- Excellent problem-solving skills.
- Able to work appropriate hours to complete tasks, meet goals and support required travel.
- Strong, positive attitude and work ethic desired.
- Strong team focus but discipline to work independently.
- Excellent written and verbal communication skills with the ability to develop strong and lasting relationships with team members from other departments.
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About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- Relevant software or customer service support experience
- Proficiency with Microsoft products / Microsoft enterprise systems
- Ability to quickly learn CSC technologies and Lien Perfect products
- Ability to accurately and completely document case information into CSC case tracking software
- Excellent problem-solving skills
- Excellent written and verbal communication skills and ability to build relationships across teams
- Ability to work appropriate hours including occasional overtime, weekends as needed
- High standards of customer service, honesty, and integrity
- Strong team focus with discipline to work independently
- Strong, positive attitude and work ethic
What the Team is Saying
CSC Compensation & Benefits Highlights
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Healthcare Strength — The package offers Aetna medical and dental and VSP vision with multiple plan options, CVS Caremark pharmacy, and tax‑advantaged FSAs/HSAs to manage costs. Wellbeing resources such as an Employee Assistance Program and flexible/remote options in some teams further support day‑to‑day health needs.
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Parental & Family Support — Paid family leave includes 12 weeks fully paid maternity leave and six weeks fully paid parental or adoption leave after 30 days of employment. Company‑paid life and disability coverage and optional legal/ID protection add family security.
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Retirement Support — A 401(k) with company matching is emphasized, with the match described as strong even though exact formulas are not consistently published. This supports long‑term savings alongside the core health and leave benefits.
CSC Insights
What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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