Technical Support Analyst - Financial Technology Solutions and Payments

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Hiring Remotely in Belgrade, Belgrade City, Central Serbia
In-Office or Remote
Fintech • Payments • Financial Services
The Role
Description

Euronet is excited to grow its L2 Team! Our new team members will play a vital role in supporting Euronet's bankcard and EFT transaction processing applications and services.

Key responisibilities:

  • Provide L2 application and service support for the transaction processing production environment
  • Understand and follow established company’s operational processes and practices
  • Perform testing for operational changes
  • Perform installations on production environment
  • Take ownership and work towards the closure of the incident and request tickets assigned to her/him
  • Get familiar with relevant company’s products and components and their operational procedures
  • Understand business, operational and technical requirements as well as solution design for production changes implemented
  • Evaluate risks and dependencies of production changes, provide mitigation plan
  • Work with internal and external clients, vendors, card organizations, various Euronet departments, divisions and individuals
  • Provide after hours on-call support based on weekly schedule
Requirements
  • University or College Degree with technical background will be considered as an advantage
  • Fluent written and spoken English
  • Complex thinking in IT and business related processes
  • Flexibility and reliability
  • SQL query writing
  • Strong analytical, critical thinking skills
  • Preferably experience in Bank card processing industry: bank/credit card issuing and processing, ATM driving, POS driving, Visa, MasterCard gateway operations
  • Knowledge of any card and payment middleware systems is an asset (for example Base24, Postilion, Vision+, Arksys, ITM, etc.)
Benefits
  • Private healthcare package
  • International working environment
  • Opportunity to develop professionally

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The Company
Leawood, Kansas
2,936 Employees
Year Founded: 1994

What We Do

Starting in Central Europe in 1994 and growing to a global real-time digital and cash payments network with millions of touchpoints today, Euronet (NASDAQ: EEFT) now moves money in all the ways consumers and businesses depend upon. This includes money transfers, credit/debit processing, ATMs, point-of-sale services, branded payments, currency exchange and more. With products and services in more than 200 countries and territories provided through its own brand and branded business segments, Euronet and its financial technologies and networks make participation in the global economy easier, faster and more secure for everyone

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