IDeaS
Founded on a spirit of innovation and collaboration, IDeaS works to provide precise, data-driven decisions users trust.
United States
Remote

Technical Support Analyst (Contract) - German Speaking

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Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
Now we just need you!
Provides technical support for Salesforce software applications by applying knowledge of software usage, features, and functions. Routinely leverages that knowledge to resolve customer issues and influence software direction.
What you'll be doing...

  • Provides technical support and resolves customer issues in primary support areas.
  • Proactively communicates carefully and effectively with customers and experts during the problem resolution process. Accurately documents and specifies information in the tracking system during the entire track life cycle.
  • Manages internal and external expectations and project pressures including coordinating/managing problem escalation activities and communications.
  • Routinely builds knowledge of IDeaS language and procedures, and programming skills. Applies expertise to suggest software features, and troubleshoot, diagnose and resolve software problems.
  • Participates in the product lifecycle with other groups/divisions to improve the quality and design of future software releases and influence product direction based on software knowledge, and customer feedback. Acts as an advocate for the customer.
  • Reviews product documentation and education courses for technical accuracy, consistency, and user's point of view. Collaborates with documentation and education staff on modifications to these deliverables.
  • Shares product knowledge by authoring software usage, problem, or sample notes, technical papers, technical presentations, and engaging in the SAS Communities.
  • Suggests, manages, and implements special projects to assist Technical Support, users, or other teams. Might undertake initiatives by using appropriate tools and techniques to benefit the business


What you'll bring to us...

  • Effectively communicate and work across departments within Technical Support to solve a problem
  • Can determine software circumventions when fixes are not feasible


We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States , and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment.
IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Boston, MA
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Detroit, MI
Greensboro, NC
Hampton Roads, VA
Houston, TX
Indianapolis, IN
Jacksonville, FL
Las Vegas, NV
Lincoln, NE
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
Ogden, UT
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Phoenix – Mesa – Scottsdale, AZ
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Salt Lake City, UT
San Antonio, TX
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Wilmington, NC

What are IDeaS Perks + Benefits

Culture
Volunteer in local community
IDeaS organizes group volunteer opportunities and encourages individual volunteerism as well. Team members may take up to 20 hours per calendar year to volunteer for an eligible charity or nonprofit.
Partners with nonprofits
IDeaS has partnered with Twin Cities Habitat for Humanity Entrepreneurs' House Build for over 15 years. IDeaS also has supported other local nonprofits such as VEAP and 360 Communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
IDeaS’ Diversity, Equity, Inclusion & Belonging initiative offers open forums, panel discussions, and volunteer opportunities focused on driving allyship, connection, and belonging.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Company-wide vacation
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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