The Role
Manage payment device lifecycle: process sales orders, pick/pack/ship, load/configure software, diagnose and repair devices, perform key injections, handle RMAs, maintain secure encryption key custody, and coordinate shipping and outsourcing.
Summary Generated by Built In
We are looking for a Technical Specialist - Payments to join our team. The ideal candidate will be detail-oriented, able to follow and potentially create step-by-step workflows, has had exposure to working with industrial and retail technology (ex: payment terminals, rugged scanners, etc.), and enjoys handling a variety of responsibilities daily.
Essential Functions
- Monitor the Sales Queue, then move orders through the Picking/Packing/Shipping process.
- Load necessary software and configure it based on client requirements.
- Evaluate and perform necessary actions for devices in for repair, including software reloading, accessory replacements, and key injections.
- Evaluate devices for functionality ensuring thorough diagnosis and potential repair.
- Perform payment device key injections.
- Manage the RMA (return merchandise authorization) process for multiple clients.
- Act as a key custodian for the secure handling of encryption keys.
- Prepare devices for outsourcing, manage shipping logistics, and update repair order tickets.
- Handle batch processing and ensure accurate labeling for shipments. Adjust, calibrate, configure, and deploy devices per customer specifications.
Qualifications
- High school equivalency.
- Proficiency in Microsoft Office Suite and customer-specific systems.
- Experience in technical support, preferably in a similar industry.
- Preferred: electronics repair experience.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent communication and teamwork skills.
- Experience working with mobile devices, tablets, and smartphones.
- Expertise in operating systems including Windows, iOS, and Android.
- Ability to work independently and cooperatively with others to solve problems and optimize processes.
Preferred Qualifications
- Technology repair experience.
Physical Requirements
- Must be able to remain in a stationary position 75% of the time.
- Capable of accessing various work locations.
- Can stoop, stand, walk, bend, and stay upright to perform tasks.
- Proficient in reading both written and digital information, and assessing accuracy and thoroughness of work.
- Able to lift up to 50 pounds occasionally and 25 pounds frequently.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school equivalency
- Proficiency in Microsoft Office Suite
- Proficiency with customer-specific systems
- Experience in technical support (device support)
- Electronics/technology repair experience
- Strong organizational skills and attention to detail
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Excellent communication and teamwork skills
- Experience working with mobile devices, tablets, and smartphones
- Expertise with Windows, iOS, and Android operating systems
- Ability to work independently and cooperatively to solve problems and optimize processes
- Ability to lift up to 50 pounds occasionally and 25 pounds frequently; remain stationary ~75% of the time; stoop/stand/walk/bend as needed
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The Company
What We Do
TRG is a global managed services provider that manages the full lifecycle of every enterprise endpoint. As a device agnostic leader, we don’t just sell you devices. We manage the full endpoint experience. Learn more at www.trgsolutions.com.
