Job Summary
Job Description
What Is the Opportunity?
The Midrange System Support team is looking for a candidate with the drive to work on new technology within the HPE NonStop midrange platform and manage multiple projects. Projects range from Hardware refresh and Third-Party software upgrade, focus on Continuous improvement to the business by providing Client Focused Solutions.
What Will You Do?
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Recommends solutions that maintain a high level of availability and safety and soundness.
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Scopes out work effort and builds timelines to meet the business SLA deliverables.
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Drive technical requirements through vendor and business community to meet RBC’s client and business needs.
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Develop and maintain strong relationships with internal and external business partners through open and effective communication.
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Participates/Leads in meetings to resolve problems or to track major project status.
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Establish strong working relationships across business units to build influence and impact with key business partners.
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Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.
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Identifies Single Points of Failures and proposes solutions.
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Define problem, provide alternatives and recommends actions.
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Build changes that are well understood.
- Potential Impact of the change and back out procedures.
- Test Plans and Post Implementation procedures are well documented.
- Works with business teams to minimize client impact.
What Do You Need To Succeed?
Must haves:
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Strong experience in supporting and maintaining a HPE NonStop environment, and ability to upgrade on an annual basis.
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Experience in installing, maintaining, and supporting 3rd party software.
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Comfortable working in a team environment that requires 24/7 hours rotational shifts.
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Investigates improvement processes and automate manual processes wherever possible.
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Ensures ongoing examination of the DRP and Day to Day processes to ensure the most effective procedures and methodologies are being deployed.
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Drive infrastructure optimization technologies to ensure a cost-effective infrastructure.
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Provides metrics reporting on the system and application health.
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Reviews vendor Hardware and Software Configurations to ensure completeness.
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Review Problem Resolution opportunities to avoid future re-occurrences (early monitoring, automatic paging, etc…)
Nice-to-have:
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Experience in a matrix environment, such as a large, publicly traded corporation
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Ability to facilitate between and influence key decision makers.
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Strategic thinker with excellent interpersonal skills to work across functions and businesses.
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Maintains systems within compliancy requirements.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
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Leaders who support your development through coaching and managing opportunities
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Ability to make a difference and lasting impact.
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Work in a dynamic, collaborative, progressive, and high-performing team
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A world-class training program in financial services
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Flexible work/life balance options
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Opportunities to do challenging work.
#LI-POST
#LI-Hybird
Job Skills
Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-12-12
Application Deadline:
2025-01-11
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
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What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
