Technical Solutions Program Manager

| New York, NY, USA | Hybrid
Employer Provided Salary: 86,000-156,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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We are seeking a highly motivated, and experienced Technical Program Manager (TPM) as we build out our Program Management Office (PMO) for our Technical Solutions organization (TS) from the ground up. Datadog's TS org is comprised of 700+ customer-facing technical experts around the world from Sales Engineers, Technical Account Managers to Support Engineers that work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption.
As one of the inaugural TPMs on our Technical Solutions Operations (TS Ops) team, you will have the opportunity to serve as a multiplier for the TS Org by leading large scale, cross-team & cross-regional programs. coordinating cross-organizational dependencies, and helping teams deliver and collaborate more efficiently & effectively. We are committed to growth by attracting and developing top talent through a culture of ownership, innovation, diversity, collaboration, and humility.
At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.
What You'll Do:

  • Build and manage large-scale, cross-region & cross-functional programs
  • Develop roadmaps of projects needed to accomplish key business objectives including KPIs and success metrics
  • Identify and track dependencies and opportunities for optimization; proactively identify problems and recommend solutions before they become blockers
  • Drive towards objective solutions that by bringing data to planning & prioritization
  • Create, refine and optimize processes when necessary; maintain focus on reliability, automation and scaling through continuous improvement
  • Ensure progress towards goals by communicating status, relevant updates, risks, and impact across teams & projects, adapting communications for different levels
  • Partner closely with our TS Ops Engineers to ensure workflows and processes are operationalized into our tools and systems to maximize operational efficiency, in a scalable way
  • Work a hybrid model of 3-5 days in office per week
  • Up to 15% travel to Datadog offices


Who You Are:

  • Experienced in technical program management in a dynamic and highly technical environment, with a strong track record in managing complex cross-functional projects in a cloud/SaaS environment (5+ years of related experience). The following experience a strong plus:
    • Driving a process optimization program at scale leveraging relevant frameworks from lean six-sigma and business process mapping certifications
    • Leveraging AI technologies or implementing AI-driven solutions as a Program Manager to enhance program efficiency or business outcomes
  • Take a data-driven approach to program management; building tools (workflows, custom work intake processes, estimation models), collecting and analyzing data, and driving stakeholder buy-in
  • Proven experience working collaboratively across organizations; strong leadership and interpersonal skills, experience building and fostering effective working relationships across different levels of the organization
  • Have strong communication skills, attention to detail and is concise with the ability to simplify complexity to focus your communications on what is most important for specific audiences
  • Effective at influencing without direct authority at senior levels internal and external to the organization
  • Embrace a growth mindset with a strong desire to continually learn and grow


Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:

  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Assigned TPM mentor and engineering buddy program for learning and relationship building
  • An inclusive company culture, active Community Guilds (Datadog employee resource groups), in-person team summits, local office programming
  • Competitive global benefits; free, mental health benefits for employees and dependents age 6+


Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
The reasonably estimated salary for this role at Datadog ranges from $86,000.00 - $156,000.00, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
#LI-KA2
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$86,000 - $156,000 USD
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice .

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • HootsuiteCMS
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • SplashCRM
    • MailChimpEmail
    • GrooveEmail
    • GEMEmail
    • MarketoLead Gen
    • Sales NavigatorLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • JiraProject Management

An Insider's view of Datadog

What’s the vibe like in the office?

Purpose-oriented culture is central to our mission at Datadog. The atmosphere we’ve created fosters healthy competition and support for one another. Open communication across the floor encourages cross-team collaboration, and we’re always pushing each other to be the best we can be.

Mike

Commercial Sales

What does your typical day look like?

I start my day with forecasting: an activity where you outline what you need to accomplish for the day, week, or month. I then dive into prospecting, personalizing my messaging, and researching industry trends. I end the day with my team by sharing findings, sharing what roadblocks I came into contact with, and how to defeat them for the next day!

Stephanie

Commercial Sales

How does the company support your career growth?

Datadog has supplied me the tools to successfully learn & grow within the company. I'm incessantly challenged & continue to be rewarded for my hard work through multiple promotions in my tenure. I started as a Solutions Engineer, was promoted to a Sales Engineer, and am now embedding with the Product Management team. The opportunities are endless.

LJ

Sales Engineering

How do your team's ideas influence the company's direction?

We are building a planet scale multi-cloud streaming telemetry platform. Not just for observability, but eventually for any and all business data. Building that involves tackling any number of engineering challenges no-one has tackled before, innovating along the way. Our engineers don't just influence the company's direction, they shape it.

Ian

Senior Vice President, Engineering

How do your team's ideas influence the company's direction?

As an advocate for the customer, my teams solve customer problems, listen to feedback, and ensure the customer is getting the most value out of the different products we offer. We bring this information and insight to other Datadog teams so we are able to continuously align our internal direction with the needs and wants of our customers.

Maura

Customer Success

What are Datadog Perks + Benefits

Datadog Benefits Overview

We believe Datadogs should have the support they need to maintain work/life balance, grow personally and professionally, and save for their future. We offer a range of industry-leading benefits that are aimed at strengthening the health and financial wellness of our employees and their dependents.

Check out our offerings for family planning, financial growth, personal development and more at: https://careers.datadoghq.com/benefits/

Culture
Volunteer in local community
Datadog Cares is our philanthropy program. Our aim is to support our global communities and help our employees support causes that are meaningful to them through donation & volunteering opportunities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
All-Paws are held every quarter live in our NYC office and live-streamed for all other offices where employees have the opportunity to engage with our CEO and Senior Leadership directly.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
We operate as a hybrid workplace, with two days being from home. Pending manager approval, Datadog also allows employees to work fully remote.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
We host several DEI-specific workshops to upskill Datadogs on topics like bias, behaviors of inclusion, and allyship.
Diversity manifesto
Diversity employee resource groups
Our Community Guilds bring together groups of individuals based on common backgrounds or demographic factors, and are open to the allies who support them. Learn more at: https://careers.datadoghq.com/
Hiring practices that promote diversity
We partner with external diversity job boards and partners to attract top talent. All interviewers go through interview training to reduce bias during the interview process.
Diversity recruitment program
We’re dedicated to building a more inclusive company and working constantly to improve our practices & foster diverse teams.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Datadog's Flexible Spending Account allows you to set aside pre-tax dollars to pay for eligible out-of-pocket medical, dental and vision expenses incurred.
Disability insurance
Datadogs automatically receive short-term and long-term disability coverage which provides income replacement in the event you are unable to work due to qualified illness, injury or pregnancy.
Dental insurance
Datadog offers two comprehensive dental plans that cover preventive, minor and major care services.
Vision insurance
Datadog offers a comprehensive vision plan that covers exams, lenses, contact lenses and frames.
Health insurance
Datadog's health insurance plan with UHC allows you to choose between three medical plans with various coverage. We also offer and contribute to your Health Savings Account.
Life insurance
Datadog provides life insurance at no cost to you. You also have the option to purchase additional life insurance coverage for you, your spouse and dependents.
Pet insurance
Datadog's pet insurance benefit grants you coverage through Petco. In addition, you are eligible for a one-time pet adoption subsidy of $250.
Wellness programs
Your health is a priority. Datadog reimburses 75% of qualified expenses up to $100 a month.for you, your spouse or domestic partner, and dependents under 18.
Mental health benefits
Datadog offers up to 10 free appointments with Spring Health mental health practitioners each year for you and your dependents age 6+.
Financial & Retirement
401(K)
Make pre-tax or Roth contributions towards your retirement through Fidelity, and choose from many low-cost Vanguard mutual funds.
401(K) matching
Datadog's 401(K) plan matches 100% of your deferral up to your first $2,000.
Company equity
Datadog offers Restricted Stock Units (RSUs) to new hires, subject to a time-based vesting requirement tied to employment.
Employee stock purchase plan
Datadog's employee stock purchase plan (ESPP) is a voluntary program that allows you to purchase company shares stock at a discount.
Performance bonus
Datadog continuously reviews employees who demonstrate strong performance and are eligible for a total compensation refresher.
Charitable contribution matching
Datadog Cares is our philanthropy program. Our aim is to support our global communities and help our employees support causes that are meaningful to them through donation & volunteering opportunities.
Child Care & Parental Leave
Childcare benefits
In addition to FSA Dependent Care benefits, Datadogs are eligible to receive up to $2,000 annually to assist with child care (up to age 5).
Generous parental leave
Datadog parents may take up to twelve weeks of paid bonding leave with benefits. Birthing parents may take up to an additional four paid weeks.
Family medical leave
Adoption Assistance
Datadog offers $10,000 annually in Fertility Reimbursement and Adoption Assistance, and $3,000 annually towards a reproductive care wallet.
Company sponsored family events
Datadog's Community Guild, Parents, sponsoring various family events. We've previously hosted puppet shows, language classes, dance parties, Bring Your Child to Work Day, and more.
Fertility benefits
Datadog offers $10,000 annually in Fertility Reimbursement and Adoption Assistance, and $3,000 annually towards a reproductive care wallet.
Vacation + Time Off
Unlimited vacation policy
Generous PTO
We promote a healthy work life balance by providing a discretionary Paid Time Off policy that gives employees the freedom to take vacation time and personal days as needed.
Paid holidays
Paid sick days
We promote a healthy work life balance by providing a discretionary Paid Time Off policy that gives employees the freedom to take vacation time and personal days as needed.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
With Datadog’s commuter benefits program, you save money by paying for your eligible transportation and parking expenses with before-tax dollars.
Company-sponsored outings
We pride ourselves on our engaging company outings that create an environment for all teams to interact with one another outside of the day-to-day work.
Free snacks and drinks
Datadog offers a fully stocked kitchen with an unlimited amount of snacks, coffee, and great variation of drinks.
Some meals provided
Datadog offers locally catered lunches three times a week and kitchens stocked with snacks and beverages.
Company-sponsored happy hours
Datadog provides monthly, and annual, Party-Pups to connect with colleagues across your office. Themes vary from paint nights, to dart throwing, to lego building.
Fitness stipend
Your health is a priority. Datadog reimburses 75% of qualified fitness-related expenses up to $100 a month.for you, your spouse or domestic partner, and dependents under 18.
Home-office stipend for remote employees
We offer commuter programs for hybrid employees. We offer reimbursement for Wi-Fi, cell phones, and office equipment for fully remote workers.
Mother's room
Professional Development
Job training & conferences
With access over 3,500 top-rated business, technical, and personal development courses, Datadog offers comprehensive training programs to all employees.
Lunch and learns
Promote from within
Mentorship program
Our mentorship program begins day one of your employment with us and will evolve throughout your career at Datadog.
Continuing education stipend
Depending on your department and desires, stipends to attend conferences or courses are offered by Datadog.
Continuing education available during work hours
We encourage our employees to set aside time for learning through the various learning platforms offered. We also offer an annual Learning Week, which our Talent Development team runs.
Online course subscriptions available
Customized development tracks
Personal development training
Apprenticeship programs
Datadog offers an embed program so that employees within specific departments have the opportunity to shadow others and learn about various career paths within the company.

Additional Perks + Benefits

At Datadog, we work to evolve the benefits we offer based on feedback from our employees annually. Our employees are at the core of our company and we strive to continually make them feel supported in every facet.

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