Technical Solutions Engineer

A division of Downtown Music, FUGA provides forward-thinking music distribution, technology, and marketing services to independent music companies. Working at the heart of the music industry with more than 800 clients, including Epitaph Records, Giant Music, Insomniac Records, Better Noise Music and Th3rd Brain Records, FUGA is the world’s leading full-service B2B music distributor.

FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music and Amazon Music while helping them get the most from their music, whether that’s with award-nominated label services, industry-leading revenue accounting, or using FUGA’s suite of best-in-class products.

We are looking for a Technical Solutions Engineer to support our internal Operations team by handling complex data and technical issues from our clients and internal stakeholders. This is a unique, data-driven role for someone who loves being at the intersection of technology and business. You'll work in a small, high-impact team, acting as the bridge between our client-facing teams (Support, Onboarding, Commercial), Business Development, Trust & Safety and wider product engineering teams.

The ideal candidate enjoys a varied position. You'll get to solve challenging data problems, communicate with stakeholders about operational issues, and work on a variety of technical MVP (Minimum Viable Product) projects. If you have an interest in technology and problem-solving but don't want to be in a purely siloed development role, this is the perfect opportunity. This hybrid role can be based in our New York City (preferred), or other office locations.
What You Do:

• Partner with our global internal teams to resolve data management and analysis issues
• Investigate, research, debug, and diagnose technical problems, collaborating with product engineering teams on resolutions
• Improve internal workflows within the digital supply chain through automation and optimization of manual tasks.
• Build and maintain internal tools that empower co-workers and clients to manage their music catalogues more effectively
• Support the client onboarding process and provide ongoing technical support within the FUGA platform
• Proactively investigate and identify potential issues within our clients' catalogues on major digital service providers (e.g., YouTube, Facebook, Amazon, Spotify)
• Manage the full lifecycle of reported issues on Jira, ensuring they are properly logged, tracked, and resolved within agreed-upon response times
• Create and maintain clear documentation that outlines common problems and resolution processes
• Provide critical feedback to tech leads and the product team to help prioritize preventative work
  

Who You Are:

• 1+ years of professional work experience
• Strong data manipulation skills, including proficiency with SQL based queries and advanced spreadsheet methodologies
• Excellent problem-solving and analytical skills; you're a natural troubleshooter
• Experience with data analysis in BigQuery, Metabase or other data warehousing tools
• Familiarity with reading API documentation and making manual API calls (e.g., using Postman)
• Basic development skills (Python or JavaScript)
• Ability to read and troubleshoot code in other languages (e.g., Ruby, Java)
• Clear and effective communication skills, with the ability to provide step-by-step technical help (both written and verbal) to non-technical stakeholders.
• Must be a fluent English speaker
• Able to work independently and manage your own time to cover US timezones
• You are enthusiastic about working in an exciting and creative industry (like music!).
• You enjoy a role with a wide variety of tasks and responsibilities.
• You are patient, empathetic, and enjoy helping others solve their problems

Who We Are

• A growing company with strong ambitions
• This role is part of a growing and resourceful international team, split between our head office in Amsterdam, satellite offices in New York, London, Paris, Milan, and with representatives in Rio de Janeiro and Seoul.
• An international business environment, made up of colleagues and clients around the world with diverse backgrounds in music and tech.

FUGA provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $65,000 - $75,000 annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. FUGA is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.

Ensuring a diverse and inclusive workplace where we learn from each other is core to FUGA's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.