About Us
Bearworks is a venture-backed seed-stage startup based in NYC. Our platform helps sales teams make outbound calls more efficiently, sharpen their pitches faster, and uncover valuable insights from their conversations. We use React and Vite for the frontend, Python and FastAPI for the backend, and AWS for infra and hosting.
Our founding team has built and scaled a $500M+ business and been part of leading startups like Datadog, Crunchyroll, and Surveymonkey. We’re building a team of builders and problem-solvers — and we’re looking for someone who thrives at the intersection of product, engineering, and customer success.
Who We’re Looking For
We’re looking for an early-career (1–3 years) engineer who’s excited to dive in, take ownership, and ramp up quickly. Initially, the core of this role will be supporting our customers and keeping things running smoothly. Over time, you’ll begin contributing directly to building new features for our platform. As you gain experience, there will be opportunities to explore new directions and shape your own path forward.
You’ll be joining a small, fast-moving team, so a solid grasp of modern software development fundamentals is important—we’re looking for someone who can work independently and hit the ground running on the basics. That said, we’re committed to helping you ramp up and develop your skills as part of the team.
What You'll Do:
- Own day-to-day technical support across email, Slack, and video for customers
- Troubleshoot product bugs, API issues, browser problems, and integrations (like CRMs or dialers)
- Act as a bridge between customers and engineering — logging bugs, reproducing edge cases, and helping prioritize fixes
- Assist new customers with setup, onboarding, and lightweight implementation tasks
- Write internal and customer-facing documentation to scale support and reduce friction
- Contribute to tools, scripts, or dashboards that help automate common support issues (bonus if you can write some Python or SQL)
What We're Looking For:
- 1-3 years full-time in a customer-facing technical role (support, success, solutions engineering, or implementation)
- Basic coding/debugging skills in Python or JavaScript — you’re not afraid to open dev tools or test an API
- Familiarity with Git and related tools (GitHub, Bitbucket, some CI/CD) to manage a large codebase with multiple collaborators
- Some experience writing unit tests with a mainstream testing framework like Jest or Pytest
- Clear communicator — both written and verbal — who knows how to talk to both engineers and customers
- Strong bias for action, curiosity, and ownership — you enjoy digging in and figuring things out
- Bonus: Experience in sales tech, startup environments, or tools like Segment, Zapier, HubSpot, or Twilio
- Bachelor's degree in Computer Science or related field
Nice to Have:
- Experience leveraging modern AI technologies
- Experience writing help center articles, Loom walkthroughs, or internal playbooks
- Experience with a VOIP provider like Twilio or Vonage
- Experience with Android ADB or iOS tooling
- Some inferential stats knowledge (e.g. can you pick the correct statistical test to compare two sample populations?)
- Signal processing experience (e.g. can you write some code to detect a fixed-pitch tone in an audio stream?)
- Previous experience working closely with product or engineering teams
What We Offer:
- Flexible hours, a competitive salary, or contract retainer
- Medical, dental, and vision insurance
- Flexible remote work days
- Flexible PTO
- A small, supportive team that moves quickly
- Opportunity to grow into a full-time role in support, success, or product and build with the cutting-edge of AI
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What We Do
Bearworks is on a mission to revolutionize the way sales and business development teams operate with technology and AI. We're a productivity and team-building platform for business development teams to increase attainment rates by 10x or more. Using our parallel dialer and call insights, BDR teams can have more meaningful conversations with prospects more often and book more meetings. And with our virtual sales floor, leaders can recreate the electricity of a high energy sales floor and provide better coaching no matter if the team is co-located, hybrid or remote.
Bearworks isn't just another sales productivity tool. It's built by, and backed by, the engineers, product leaders, GTM leaders, and investors that took Datadog from $50mm to $1.5bn in ARR. We've scaled GTM, know the pain points of every contributor from IC to CRO, and are joining that knowledge with deep experience building technical, data, and AI-rich products for companies of every scale. Our personalized voicemail drops eliminate the need for ringless voicemail marketing.
