About Us: Sisense is a leading business intelligence (BI) software company that enables organizations to turn data into actionable insights. Our platform empowers users to visualize and analyze data easily, helping them make informed decisions. As a company, we value innovation, collaboration, and excellence, and we’re looking for talented engineers to join our team.
WHY YOU SHOULD JOIN OUR TECHNICAL SOLUTIONS TEAM:
As a Technical Solutions Engineer, you will work with leading enterprise organizations and startups to realize the power of data analytics with Sisense. Our Technical Solutions team spans the globe and uses the SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.
Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. We are employing best-in-breed tools along with processes co-authored or directly influenced by our team. We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them.
Please note the working schedule: night shift coverage, Monday to Friday (23:00 — 08:00 Kyiv time). The position will also include shifts on UA Holidays with additional payment.
What You’ve Already Accomplished...So Far
- Experience with JS, Node JS, Rest API
- You are already experienced with IT infrastructure and applications support
- You already have experience with supporting complex product infrastructure and web application troubleshooting
- You have vast experience with SQL and NoSQL (MongoDB) databases
- You have experience in communication with English-speaking customers
Will be great if you also have
- Web development background and/or programming familiarity
About You
- You have a data-driven, analytical mind and excellent problem-solving skills
- You’re detail-oriented with the ability to prioritize, multitask and meet deadlines
- You have proven ability to motivate and work both independently and in a team environment
- You also have a passion for supporting and helping others
- In addition, you have a strong desire to learn, grow and contribute to overall company values of collaboration and service
- You have excellent English — communication, listening, and writing skills
What You’ll Do
- Investigate technical problems that are related to User Interface and problems related to it
- Develop, design and propose solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features)
- Manage critical issues that impact customer’s business
- Work with Engineering and Product teams to meet customer requirements and improve our product
- Present complex technical information about the product to the customers
- Take part in the creation and maintenance of our knowledge-based and community
- Work with Linux shell, RestAPI, Web applications troubleshooting, identifying process improvements, debugging, comprehending technical documents
OUR BENEFITS:
- We’re all working remotely now
- We hire only people we trust. All Sisensers join the company without a probation period
- We believe all Sisensers should be owners of our company’s success. We grant all employees stock options that start vesting on Day One
- We support a work-life balance philosophy and provide unlimited vacations (flexible time off) and additional long weekends to all Sisensers
- We support professional growth with access to the modern learning platform
- We care about each other. All team members have extended medical insurance
- We provide Sisensers with a sports reimbursement to support physical fitness and mental wellbeing
What the Team is Saying
What We Do
Sisense believes the smallest insights can drive large-scale business decisions.
Sisense embeds analytics seamlessly into any workflow. From retail to life sciences to manufacturing, their solutions power customer experiences by increasing user adoption and supporting smart, quick business moves. For product leaders, this means providing customers with uncomplicated tools for intuitive, insightful ways of working. In turn, key decision-makers get the answers they need in the tools they use, and the confidence to make data-driven decisions without waiting on analyst teams. With Sisense analytics tools, IT and BI teams can help everyone at their company analyze, explore, and collaborate to uncover valuable insights.
In order to make better-informed business decisions, the barriers between questions and answers must be removed where end users work. Because once there’s a clear path to clear answers, business leaders can better understand their world and gain the necessary knowledge to take action in it.
Why Work With Us
At Sisense, our people are our greatest asset, and we prioritize their well-being. Guided by our core values—caring, customer-centricity, action, disruption, and inclusivity—we offer self-care days, flexible PTO, and Summer Half Days. We foster growth through personalized career plans, ensuring employees thrive and accelerate their careers.
Gallery
Sisense Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
