Technical Skills Coordinator

Position Title: Technical Skills Coordinator 

Location: Taguig City, Metro Manila – 2 days per week onsite

Role Purpose

We are looking for a detail-oriented and proactive Technical Skills Coordinator to support the global delivery of technical skill enablement initiatives. This role will focus on scoping, mapping and managing certification queries, inbox operations, reporting, and vendor coordination, contributing to the smooth execution of strategic technical training initiatives. The ideal candidate will be highly organised, data-savvy, and comfortable working across multiple stakeholders and systems.  
 

Summary

Inbox & Query Management:  
Act as the first point of contact for technical training, skills and certification queries, ensuring timely and accurate responses and escalating complex issues as needed.  
 
Reporting & Data Coordination:  
Support monthly and ad hoc reporting cycles by gathering, validating, and presenting training and certification data using tools such as Excel, Kantata and Power BI.  
 
Certification Operations:  
Lead the scoping, coordination, and oversight of global certification programs, encompassing both vendor-led initiatives (e.g., Microsoft, AWS, CrowdStrike +) and internal frameworks. This includes evaluating the certification landscape, aligning with strategic skill development goals by business unit, and managing end-to-end tracking and stakeholder engagement.  
 
Vendor & Partner Liaison:  
Maintain communication with external training vendors and partners, supporting scheduling, documentation, and issue resolution.  
 
Project Support:  
Contribute to the planning and execution of global technical training projects, including documentation, logistics, and stakeholder updates.  

Process Improvement:  
Identify opportunities to streamline inbox workflows, reporting processes, and certification tracking to improve efficiency and user experience. 
 
 

What we are looking for in you

Essential:  
 

• Proven experience in coordinating training operations and projects, ideally within a technical or learning-focused environment, demonstrating the ability to manage logistics, stakeholder communication, and program execution effectively.
• Strong organisational skills and attention to detail.  
• Proficiency in Excel and familiarity with data reporting tools (e.g., Salesforce, Kantata, Power BI).  
• Excellent written and verbal communication skills.  
  Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.  
   

Desirable:  
 

• Familiarity with certification programs and technical training ecosystems.  
• Experience working with learning platforms (e.g., LMS, LXP).  
• Exposure to global or matrixed organisations.  
• Basic understanding of project management principles. 

Ways of working

• Focusing on Clients and Customers.  
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful. 
• Delivering Brilliantly.  

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.   

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. 

Come join us?

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

• Transportation and rice allowances
• Night differential, overtime pay and holiday pay
• 13th‑month pay and performance‑based bonus plan
• Day‑1 HMO healthcare coverage for you and dependents
• Outpatient medicine reimbursement
• Group life insurance, accidental death & disability cover
• Employee Assistance Program (EAP) with 24/7 confidential counselling
• Generous vacation and sick leave, available from Day 1
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

So, what’s next?

If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to [email protected] .

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to screening as a mandatory requirement.