Technical Services Specialist

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

JOB SUMMARY:

The Technical Services Specialist will support the Technical Service department by leading and managing customer relationships, new product development, trials, and first time production runs.

JOB DUTIES & RESPONSIBILITIES:

• Manage and lead first time runs and trials with pre-press and press crews.
• PQ review scheduled and go over PQ with all relevant parties inside of the Company for trial plan
• Develop troubleshooting techniques for any new or challenging graphic designs or material changes
• Create PQ folder for each new trial and manage folder form inception to close
• Schedule PQ reviews with all relevant parties inside of the Company for trial plan.
• Create SOC for the new items, verify/create a Quality Window SOC template using QW Admin. 
• Implements planned strategies for successful project roll out
• Participates in meetings with customers on project status 
• Assists with maintaining up-to-date Project Trackers including all active items.
• Work cross functionally with the Quality team to drive root cause analysis and future mitigating actions for quality concerns. 
• Partner with the Process and Production teams to resolve day-to-day production issues.

EDUCATION & EXPERIENCE:

• A four year degree, preferably in engineering. Equivalent experience may be suitable.  A minimum of 5 years of relevant experience may be required for someone with no engineering degree.

COMPETENCIES:

• Situational Leadership skills and strong personal accountability to achieve goals. 
• Develops the competency, confidence and leadership abilities of others through effective coaching and delegation.  
• Ability to be a change agent and drive results
• Persuasive and politically astute to manage various functions both internal and external to the manufacturing plant.  
• Ability to empower and motivate people for involvement, cooperation and compliance.
• Strong personal accountability to achieve goals and develops this in others through effective coaching and delegation.
• Proactively develops plans for improvement and effectively communicates and sells those plans to others
• Ability to deliver committed performance indicators. Initiates corrective action, anticipates issues, and develops contingency plans
• Considers and formulates new ways to exceed company objectives.  
• Inspires others to see and to help seize emerging opportunities for improvement and success.  
• Takes responsibility for actions, respects confidentiality, completes commitments on time, and uses data to support
• Ability to read and interpret technical documents.  
• Ability to write project status reports and correspondence.
• Computer operations are essential to this position.
• Internal contacts include managers, co-workers, and plant personnel (operators, technicians, maintenance crew members, and plant management staff). 
• External contacts include vendors, contractors, and customers. 

WORKING CONDITIONS:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While planning projects, the employee is often in an office environment.  While implementing projects and/or performing troubleshooting, the employee is typically on the floor of the manufacturing plant.  While on the plant floor, the employee is often exposed to moving mechanical machinery and open “live” electrical panels.  The noise level while performing work within an office is low while the noise level of work performed on the plant floor is moderate to high.

EFFORT/PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of the job, the employee is frequently required to sit and talk and hear and see.  While performing work in the field, the employee is also frequently required to stand, walk, stoop, reach with hands and arms, and inspect manufacturing equipment.