Technical Services Manager

GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

IT Technical & Support Services

Overview of Position:

Directs the implementation, administration, management and maintenance of midrange and enterprise-class systems, enterprise networks, storage/storage area networks, databases and database systems/technologies. Plans, designs, implements, manages enterprise-wide servers, networks, storage, technologies, databases/data dictionaries, midrange systems software, system and network security and security measures and administers centralized storage systems, databases and database technologies to insure the accessibility, security, accuracy, and consistency.

ESSENTIAL DUTIES
1.    Manages the development, planning and operation of the IT infrastructure including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
2.    Effectively utilizes project tools, technologies and methodologies to provide clear and concise documentation/communication.
3.    Works with all vendors to resolve issues/problems in a timely manner.
4.    Manages the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, operating systems, network equipment, network support systems, hardware, software, and peripherals.
5.    Provides on-call support and troubleshooting via phone, remote dial-in or on-site if necessary.
6.    Benchmarks, analyzes, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
7.    Works with stakeholders to define business and systems requirements for new technology implementations.
8.    Directs research on potential technology solutions in support of procurement efforts.
9.    Develops business case justifications and cost/benefit analyses for IT spending and initiatives.
10.    Develops IT policies and procedures, including those for architecture, security, disaster recovery, purchasing, and service provision.
11.    Manages IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
12.    Demonstrates proficiency in all technologies, methodologies, tools, techniques and hardware/software required to perform the job.
13.    Coordinates sizing and capacity planning for midrange/enterprise-wide servers, enterprise networks, and storage network systems.
14.    Designs, implements, and monitors a technology infrastructure that meets established system availability, performance and response time parameters.
15.    Provides direction and oversight for disaster remediation efforts including information lifecycle management, data back-ups/restores, contingency planning, fault-tolerant systems and other technologies designed to maximize system availability.
16.    Manages the system/network administration teams responsible for all midrange and enterprise class servers/systems, network equipment, storage systems and maintains all system software at current release levels and applies all necessary patches.
17.    Manages the network team responsible for the design and implementation of internet, intranet and extranet strategies and systems to facilitate efficient and secure network connectivity including firewalls, VPNs, multi-factor authentication and other technologies. 
18.    Develops strategies related to the definition and implementation of enterprise-wide security policies, standards, and methodologies and proactively monitors system security in compliance with established security policies, procedures and protocols.
19.    Sets directions, strategies and standards related to the selection, implementation and management of system, network and storage management software including HP Openview, Altiris, wired and wireless network utilities/management software, database utilities/management software, system utilities/management software and storage utilities/management software.

QUALIFICATIONS
1.    Bachelor’s Degree in computer science or related area.
2.    Five (5) years of experience in programming, system administration, network administration, workstation/PC administration, security or databases required.
3.    Three (3) years of experience managing technical staff and technical infrastructures.
4.    Excellent analytical, evaluative and problem-solving abilities and keen attention to detail.
5.    Experience in IT infrastructure planning and development.
6.    Ability to communicate effectively when dealing with both internal and external customers/vendors.
7.    Experience managing system administration, network administration, enterprise networking, wireless networks, large networked systems, security, relational databases including Microsoft SQLServer and Oracle, SQL and other database tools, system/database tuning and performance monitoring.
8.    Experience with information lifecycle management, managing storage area networks (SAN) disk storage and back-up systems/techniques, mid-large servers, firewalls, VPN, network/internet technologies and security, Nortel and Cisco networking products, Win2000/03-based servers, Unix/AIX, Windows NT/2000/XP.
9.    Project management skills, experience managing technical staff and planning, developing and managing IT infrastructure required.  Knowledge of HP Openview, Altiris or similar infrastructure manage software, RS/6000, AS/400, OS/400, storage area networks, major programming languages, internet and intranet technologies, and other relational databases and technologies and computer security concepts.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
1.    Input and review data through a personal computer (PC)
2.    Read, write and utilize manual and computerized systems and documentation
3.    Collect data, interpret findings, set priorities and carry out established plans.
4.    Regularly lift and/or move 25 lbs.
5.    Occasionally climb, balance, stoop, kneel, crouch or crawl

This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
 

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.