Location: Remote (U.S. only)
Travel: Possibly Up to 20%
Clearance: Must pass FBI fingerprint and background check in multiple states
About GovWorxGovWorx is helping public safety rise to today’s greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation, allowing agencies to strengthen their teams and better serve their communities.
Position OverviewWe are seeking a Technical Engagement Specialist to join our Technical Implementation and Customer Support teams. This role combines remote technical work with occasional on-site field engineering to support emergency communications centers (ECCs) in connecting their systems to GovWorx solutions. You will work directly with customers’ IT and communications teams to ensure successful integration of telephony audio and related systems into our secure cloud environment.
The ideal candidate has hands-on experience in 9-1-1 center technology, a strong IT and networking background, and working knowledge of audio streaming, SIP, or other voice integration protocols. You’ll play a critical role in the deployment and ongoing reliability of AI on-sitel systems used every day by public safety professionals.
Key ResponsibilitiesInstall, configure, and maintain integrations between customer telephony/audio, CAD systems and GovWorx applications.
Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure installations, proper connectivity and data flow.
Troubleshoot audio connections and network issues, including SIP and other streaming protocols.
Assist with setup and configuration of hardware devices used for audio or data ingestion.
Collaborate closely with the GovWorx implementation and support teams to ensure smooth deployments and excellent customer experiences.
Participate in an on-call rotation for after-hours, weekend, and holiday support as needed.
Travel to customer sites (up to 20%) for system installations, testing, and troubleshooting.
U.S. citizen or authorized to work in the United States.
Must pass FBI CJIS fingerprint and criminal background check at national and individual state levels.
Minimum 2 years of experience in IT, telecommunications, or systems engineering.
Familiarity with public safety and 9-1-1 center environments and terminology.
Strong knowledge of audio streaming protocols and telephony integration (VoIP, SIP, RTP, PBX systems).
Proficient in Windows and/or Linux server environments, networking, and system configuration.
Excellent communication and customer service skills; able to work independently in high-pressure situations.
Willingness to travel up to 20% and participate in after-hours on-call rotation.
Experience with logging recorders
Familiarity with CAD, radio, or 911 telephony systems.
Prior experience with SaaS or cloud-based solutions.
At GovWorx, we believe in putting all responders first. You’ll be part of a team that’s redefining how technology supports public safety, combining AI innovation with human expertise to strengthen the people behind every emergency response.
Top Skills
What We Do
At GovWorx, we help Public Safety tackle one of its toughest challenges: keeping great people in the profession.
911 centers face growing pressure from staffing shortages, burnout, and rising public expectations. Most tech solutions focus on operations, we focus on the people behind the calls.
Our AI-powered platform supports the entire telecommunicator career cycle, from hiring and training to QA, coaching, and retention.
We help agencies:
Hire smarter by identifying high-potential candidates
Train faster with insight-driven onboarding
Coach better through performance data and suggested prompts
Retain longer by reducing burnout and recognizing great work
We replace biased, manual QA with fair, scalable, AI-driven reviews, giving supervisors clarity, time, and confidence to lead well. We surface the calls that matter, flag risks early, and provide actionable insights to help teams grow.
By putting people first, we’re helping agencies solve today’s staffing crisis and build a stronger, more sustainable future for public safety.
Why Work With Us
At GovWorx, we don’t replace people with AI, we empower them. Our tools help agencies hire smarter, train faster, and retain longer. By putting people first, we’re tackling the staffing crisis and preparing the next generation of public safety pros.
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