Welcome!
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Principle duties and essential functions
As a member of Adtran TSS Team (Technical Support Services – TAC2), you will bring broad technical expertise across Adtran products and technologies, while building strong relationships with our customers and gaining deep insight into their networks. Working closely with PSS Team (Product Support Services – TAC3) and R&D (Research and Development), you will guide customers through troubleshooting and recovery processes to resolve and prevent network issues. This role operates within a friendly 24/7/365 shift system.
Other tasks and responsibilities
Provide engineering-level technical support via phone and email to Adtran customers and partners
Share knowledge through coaching, internal training, and regular contributions to the Knowledge Base
Administer and maintain support-related equipment, applications, and tools
Participate in and potentially lead customer-facing activities
Knowledge, skills, and experience desired
Solid understanding of wireless LAN (Wi-Fi, IEEE 802.11), gateways, mesh extenders, and L2/L3 routing and switching
Familiarity with network management and troubleshooting tools e.g. Wireshark
Excellent written and spoken English skills are essential
Background in remote technical support within a telecom environment
Hands-on experience with installation, commissioning, testing, and maintenance of telecom equipment
Strong team players, eager to learn and build positive relationships with customers
Preferred educational background: technical university degree in telecommunications, electronics or informatics
Knowledge of passive optical networks (PON), IP telephony protocols (VoIP), TR-069 and TR-369 standards is a strong advantage
Experience with any ADTRAN products such as SmartRG, NetVanta, Mosaic, n-Command MSP or Plume Cloud is a plus
Certifications (e.g., CWNA®, CCNA®) are welcome and considered an advantage
Note: All new hires will receive comprehensive technical, job-specific, and language training.
We welcome both experienced telecommunications engineers and recent university graduates. Prior telecom industry experience is a plus during the recruitment process.
Compensation and Benefits
Stable employment conditions based on an employment contract (turnover rate below 4%)
1 additional vacation day for all, and 1 extra after 10 years being with us
Flexible working hours and hybrid work (presence in the office in Gdynia 3 days a week)
English lessons during working hours
Internal training program to support your training needs
Paid employee referral program
Multisport Card
3% employer contribution to PPK
Private Health CarAe at Medicover (extended package for employees and possibility to enroll family members)
Strong collaborative and friendly work culture
Access to various sports activities and events
Modern office (well-equipped gym and playroom) close to the SKM/PKM stations
Top Skills
What We Do
ADTRAN, Inc. (NASDAQ: ADTN) is defining the future network with innovative next-generation solutions that enable telecommunication service providers to deliver voice, data and video services to homes and businesses. Our vision is to enable a fully connected world where the power to communicate is available to everyone, everywhere.
ADTRAN was founded in 1985 in Huntsville, AL. The corporate headquarters remains in Huntsville with additional R&D centers in Germany and India and sales offices located throughout the world. Innovation has been at the heart of the company since its inception and is recognized through our large portfolio of patents that is more than 700 strong.
Our employees, more than 2,000 strong, come to work each day searching for ways to bring the world together through improved communication. We seek the best and brightest minds that bring integrity, a spirit of entrepreneurism, creative problem solving, and a passion for their work.
