Technical Services Coordinator

Summary

This position is responsible for assisting the Manager of Technical Services and FSQA staff with collection and accuracy of documents and programs. This position will complete customer requests for standard letters and questionnaires on company policy and procedures. Assist with specification creation by ensuring approvals are complete, creating label approvals, and tracking plant submission. The role will maintain documents, track compliance for plant programs and regulatory compliance, communicate key FSQA metrics within the organization, and assist with data collection as needed.

Education, Licensure and Experience

• 2 years related experience and/or training; preferred 
• Strong oral and written language skills; able to communicate effectively.
• Good mathematical skills
• Proficient in Microsoft Office, including Word, Excel, Visio, Power BI, and PowerPoint. Experience in data and inventory management systems, experience in SafetyChain is preferred. 
• Knowledge of food science, meat and meat processing, quality assurance principles, USDA rules & regulations and statistics desired. 
• Knowledge and understanding of Institutional Meat Purchase Specifications programs and FSIS labeling is preferred. 
• Experience in meat or food industry; preferred
• Able to work and make decisions on tasks independently.
• Must be able to prioritize competing demands on time and resources.
• Ability to work well with others in fast paced, dynamic environment.
• Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

Qualifications

To perform this job successfully, an individual must be a minimum of 18 years of age and must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Duties and Responsibilitiesinclude the following (Please note: This in no way states or implies that these are the only duties you will be required to perform. The omission of specific duties does not exclude them from the position. Other duties may be assigned as deemed necessary and appropriate.):

• Complete all customer requests for each facility. Including standard letter, audit requests, and questionnaires.
• Assign tasks on SafetyChain related to item and packaging updates. 
• Create label submissions, track plant completion of verifications, and file all related documents in electronic systems. 
• Upload plant documents to SafetyChain and Smart Food Safe and communicate and manage completion of expired items. 
• Assist in specification building and training. 
• Track submissions and adherence on all first case runs.
• Recap plant quality defects and send weekly reports. 
• Track and maintain supplier compliance and documentation. 
• Create and provide reports of key metrics to internal stakeholders.
• Assist with data collection including product quality, research, and shelf life. 
• Data entry for various reporting platforms.
• Create users, groups, forms, and manage updates in Safetychain and Smart Food Safe. 

Supervisory Responsibilities: 

None 

Language Skills

Must be able to read, write, speak, and understand the language of the majority cultural group in order to communicate effectively. Must be able to hear enough to understand those individuals as well. Ability to read, interpret, and comprehend documents such as graphs /flow sheets, financials, general professional articles and publications, governmental regulations, safety rules, assignment sheets, and procedure manuals. Must be able to write reports, business correspondence, policies and procedures, and other administrative forms as outlined above. 

Must be able to effectively communicate in both individual and group settings. Must be able to present information and respond to questions from individuals and/or groups. 

Mathematical Skills 

In order to perform duties, must be able to:

1. Add, subtract, multiply, and divide all units of measure such as whole numbers, fractions, percentages, and fractions. 
2. Compute rate, discounts, ratios, and percent, and 
3. Make, read, and interpret financials, graphs, rates, ratios, and percentages.

Reasoning Ability 

Ability to apply common sense and judgment in solving problems and interpreting and understanding instructions furnished in written or oral form. Must be able to make independent decisions when circumstances warrant such action yet reason when to involve supervisor. 

Computer Skills 

Intermediate computer knowledge with the ability to learn software.

Other Skills and Abilities

1. Display strong organizational skills with ability to prioritize multiple tasks and deal with frequent interruptions.
2. Basic office skills such as phone skills, voice mail, copying, faxing, typing. 
3. Ability to function independently given assigned duties. 
4. Ability to communicate, work, and interact with a variety of individuals. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands and/or fingers to feel, manipulate small objects, write, and type. The employee is frequently required to bend; squat/kneel; twist/turn; sit; talk; hear and reach with hands and arms. The employee is occasionally required to push/pull; climb; walk; stand; and balance. The employee is rarely required to smell and/or taste. The employee must frequently lift/carry/move up to 15 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and to warm/cold and/or humid/dry conditions. The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is frequently subject to interruptions.

Wholestone Prestage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender orientation, gender identity, national origin, disability, or veteran status.