Technical Sales Support Manager

Job Description:

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 10,500 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Technical Sales Support Manager to join our Commercial & Infrastructure Flow team in Ashland, OH. This facility designs, engineers, and manufactures industrial-sized pumps that sustainably move and treat water for industrial and municipal customers. You will lead a team of Applications Engineers who align our product capabilities with customer requirements and complexities, providing support to multiple regional sales offices and distributors across municipal and industrial markets. This critical management role reports directly to the Category General Manager and requires strong leadership skills, high energy, and a passion to work collaboratively as part of a large team while living Pentair’s Win-Right values.

** Once fully onboarded, you can work a hybrid work schedule (3 days/week on-site in Ashland, OH). ** #LI-Hybrid

You will:

• Manage the technical sales support team in their day-to-day functions, which include supplying technical information on product performance, auxiliary equipment needs, installation requirements, pricing, and delivery schedules, as well as identifying required modifications to adapt products to customer needs.
• Develop and execute tactics to increase quote-to-order conversion rates and order attachment rates.
• Maintain and monitor the team’s capacity levels and resource needs. Utilize performance metrics for all areas of direct responsibility to maintain alignment of team performance and company goals.
• Develop short- and long-term strategies to increase team productivity and value, including the adoption and integration of digital tools.
• Resolve, coach, and advise on escalated issues from your team, customers and/or internal partners.

Key Qualifications: 

• Have earned a bachelor's (B.A. or B.S.) degree.
• Have 5+ years of customer-facing professional experience working for a manufacturer of engineered products, preferably used in commercial, industrial, or municipal applications. Experience in the water treatment, water pump market, or related industries a plus.
• Experience leading people with demonstrated leadership skills and the ability to influence cross-functionally without direct authority, provide constructive feedback to team members to support continuous improvement and develop a high-performing culture.
• Experience reviewing complex legal terms, customer requirements, and product capabilities related to capital projects as well as experience in cost and competitive analysis.
• Ability to interact and communicate effectively in a cross-functional environment with other engineers, operations, supply chain, sales, and external customers.

Travel:

• Up to 10% as needed for customer visits or team collaboration.

Compensation:

For this full-time position working at this location, the anticipated annualized base pay range will be from $95500- $177300 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bonus.

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.