The Role
Provide technical support to Loxone partners and customers across Eastern and Southern Europe. Responsibilities include troubleshooting product and solution issues, testing and validating solutions, answering technical questions, training partners, documenting issues, and supporting continuous improvement. The role is office-based in Prague or České Budějovice and requires strong technical interest, structured problem-solving, attention to detail, and excellent English communication.
Summary Generated by Built In
At Loxone, we are redefining smart homes and building automation. With more than 250,000 installations worldwide, our cutting-edge technology enables seamless solutions that make everyday life easier, safer, and more energy efficient.
To support our growth, we are looking for a Technical Support Specialist to take care of our partners and customers in Eastern and Southern Europe. In this role, you will combine technical expertise with customer-facing skills: troubleshooting issues, answering partner questions, testing solutions, and occasionally providing training. From hands-on problem solving to explaining system principles in a clear way – you’ll make sure our partners get the very best from Loxone technology. The perfect job for a very strong technically interested person.
Aufgaben
* Provide first-class technical support for partners and customers in your region
* Troubleshoot and resolve technical issues with Loxone products and solutions
* Test and validate solutions in collaboration with the technical team
* Support partners with training and guidance on Loxone systems
* Document issues and contribute to continuous improvement
Qualifikation
* Strong enthuiasm for technical problems and how to solve them
* Excellent English (daily communication with partners)
* Genuine interest in technology and smart home/building automation
* Quick learner with structured thinking and strong attention to detail
* Willingness to work from our Prague or České Budějovice office (on-site role)
* Technical background or education (electronics, IT, automation) is a plus
* Experience in technical support or customer service is an advantage
Our employees are our soul. We offer attractive benefits & working conditions so that you feel completely at ease and can achieve top-level professional performance. Together we aim to make the world more energy-efficient and sustainable with intelligent building automation. Unique, exciting and varied tasks and projects enable you to develop yourself both personally and professionally. We are proud of our culture, which is characterised by open and transparent communication. In addition, we offer flexible working hours and thus enable you to achieve a good work-life balance. If you’re passionate about technology and enjoy supporting customers with smart solutions, then we’d love to hear from you. Apply now and become part of a team that is shaping the future of smart homes and building automation.
To support our growth, we are looking for a Technical Support Specialist to take care of our partners and customers in Eastern and Southern Europe. In this role, you will combine technical expertise with customer-facing skills: troubleshooting issues, answering partner questions, testing solutions, and occasionally providing training. From hands-on problem solving to explaining system principles in a clear way – you’ll make sure our partners get the very best from Loxone technology. The perfect job for a very strong technically interested person.
Aufgaben
* Provide first-class technical support for partners and customers in your region
* Troubleshoot and resolve technical issues with Loxone products and solutions
* Test and validate solutions in collaboration with the technical team
* Support partners with training and guidance on Loxone systems
* Document issues and contribute to continuous improvement
Qualifikation
* Strong enthuiasm for technical problems and how to solve them
* Excellent English (daily communication with partners)
* Genuine interest in technology and smart home/building automation
* Quick learner with structured thinking and strong attention to detail
* Willingness to work from our Prague or České Budějovice office (on-site role)
* Technical background or education (electronics, IT, automation) is a plus
* Experience in technical support or customer service is an advantage
Our employees are our soul. We offer attractive benefits & working conditions so that you feel completely at ease and can achieve top-level professional performance. Together we aim to make the world more energy-efficient and sustainable with intelligent building automation. Unique, exciting and varied tasks and projects enable you to develop yourself both personally and professionally. We are proud of our culture, which is characterised by open and transparent communication. In addition, we offer flexible working hours and thus enable you to achieve a good work-life balance. If you’re passionate about technology and enjoy supporting customers with smart solutions, then we’d love to hear from you. Apply now and become part of a team that is shaping the future of smart homes and building automation.
Skills Required
- Strong enthusiasm for technical problems and solving them
- Excellent English for daily communication with partners
- Genuine interest in technology and smart home or building automation
- Quick learning ability, structured thinking, and strong attention to detail
- Willingness to work on-site from the Prague or České Budějovice office
- Technical background or education in electronics, IT, or automation
- Experience in technical support or customer service
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The Company
What We Do
Loxone is an Austrian smart home and building automation company that provides an integrated ecosystem of hardware and software solutions. They deliver systems that enhance comfort, efficiency, and security by managing lighting, climate, shading, audio, and energy. Their scalable solutions are designed for a variety of applications, ranging from private homes to large-scale commercial buildings, hotels, and offices.
