The Company:
Marigold is a leading cross-channel marketing platform, with solutions for email, SMS, loyalty, and personalization, helping brands transform their relationships with customers. As the trusted partner behind the world's most recognized brands, including Air New Zealand, Chipotle, Hiscox, KFC, Kraft Heinz, The Atlantic, and more-Marigold delivers relevant brand experiences that cut through the noise and drive real impact. Marigold was born through a merger of industry-leading marketing platforms Cheetah Digital, Sailthru, Selligent, Liveclicker, Emma, and Campaign Monitor, and powers billions of customer interactions annually.
The Role:
Technical Support Specialists are responsible for providing first-level technical support for the company’s different solutions, delivering an outstanding customer experience through our ticketing system. They are expected to train customers on using our technology, troubleshoot any potential issues, and excel in creative problem-solving, delivering high-quality implementations to match customer requirements.
What You’ll Do:
Provide first-level technical support to customers via the ticketing system, ensuring timely and effective issue resolution.
Train and guide customers on how to use Liveclicker’s solutions effectively.
Collaborate with internal teams to deliver high-quality implementations tailored to customer needs.
Maintain clear, professional written communication in English to ensure an outstanding customer experience.
Ideal Qualifications:
Troubleshoot and resolve front-end issues using HTML, CSS, JavaScript, and jQuery
Work an 8-hour shift within the 7 AM–10 PM UYT support window, Monday to Friday, in a remote work setting.
What We Offer:
Competitive salary and benefits including: medical/dental/vision, life insurance
Paid company holidays
Unlimited PTO (we call it Open Time Away), leave without pay, bereavement leave, marriage, paid parental and birthday leave
Employee Referral Program
English classes
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What We Do
Founded in 2017 to bring together a diverse group of email marketing platforms under a single umbrella, CM Group is now a family of global Relationship Marketing solutions focused on full lifecycle marketing, which includes Campaign Monitor, Emma, Vuture, Liveclicker, Sailthru, Selligent and Cheetah Digital. By joining together these leading brands, CM Group provides highly personalized customer engagement solutions across a wide range of industries worldwide that allow every marketer to build relevant, meaningful consumer interactions at every point in the customer journey.
